Nitro 5 AN515-57 Unplugged laptop, cleaned desk, ran into an issue I've seen before....

Azhrei
Azhrei Member Posts: 4 New User
edited May 2022 in Nitro Gaming
ok I have an Acer Nitro 5 AN515-57 i bought last fall when my Gateway laptop's power fried somehow (all i had left was battery power that wouldn't recharge so i had like 2 hours to go through the entire pc to copy what files i didn't have already backed up, and it's plug still had a light on it so i assume the plug was fine...).

Anyway, I just unplugged my Nitro and put it on the bed while i cleaned my desk. When i plugged everything back into it and turned it on, the Acer boot logo came up on the laptop, then the login screen on my 2nd monitor (a BenQ), then it loaded everything on the BenQ and the laptop screen stayed dark. I checked the display settings (for extending the display, etc), it's like the laptop wasnt' even detected. I unplugged the HDMI, the screen switched to the Acer screen. Plugged the HDMI back in, and it was back to normal on both screens... So i reboot the pc to make sure it stays like that (I remember this happening before when i added a 1 TB SSD). Well it didn't stay like it should, it went back to the laptop screen staying dark after boot up. Go through all that a 2nd time, no difference (last time once i had it displaying both screens it stayed on both screens...). Then i get a notification there's an update for the intel display driver (the laptop screen, Nvidia 3060ti runs the BenQ). I install it and poof the laptop screen is back. Can anyone explain what the hell just happened? Am I stuck never unplugging this thing again? If there's no more Intel driver updates one day to reset w/e the hell it reset, how do i fix this when it happens again?

(Thread was edited to add model name to the title)

Answers

  • StevenGen
    StevenGen ACE Posts: 12,068 Trailblazer
    edited May 2022

    There are allot of variables that these AN515-57 and newest Nitro laptops have, anything can corrupt drivers that delay, stop a proper boot and a black screen, and as in your case a driver update fixed the problem but, in allot of other cases a complete power reset of either pressing the power key for 12 sec or even opening the back cover and disconnecting the battery and even disconnecting CMOS battery and plugging every back in, will be needed for these laptops to reset and boot properly. I've got the AN515-56 and I’ve had some of these starting and black screen booting problems like you are experiencing also but, they are not major and there is nothing wrong with your laptop as these laptops need and you should always keep windows updated, graphics drivers up to date as that is an essential part of these laptops functioning 100% and to their peak performance.

  • Azhrei
    Azhrei Member Posts: 4 New User
    ya everything's always updated.... I want to know why this happened. I've never seen this happen before, it's weird as hell. IT was working fine until i unplugged everything for 30 minutes to clean that corner of the desk... and if this was going to happen to one of the screens, you'd think it'd be the BenQ, not the laptop's own screen...