e15 e5-575g Keyboard problem

System
System Member Posts: 4,549 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: Acer aspire e15 keyboard not working, need help.

Answers

  • PHansert
    PHansert Member Posts: 2 New User
    I have the same issue with my "e15 e5-575g"
    It seems like acer doesn't really care for quality and prefers people to buy new laptops.

    This hardware keyboard problem started soon after the Warranty was gone. 
    Neither opening up and check the keyboard cable nor any software solutions nor any driver solutions did the job.

    I have been loyal to Acer for a long time but since this is the 2nd out of 3 Acer Aspire laptops that have this issue, I will now change the company to not get ripped off right after warranty loose.
  • billsey
    billsey ACE Posts: 34,102 Trailblazer
    @PHansert if you connect an external keyboard do all keys function and continue to function? When you are in failure mode does it fail entirely or do some keys work and others not? I've seen instances on one of my machines where the numeric keypad portion of the keyboard stops responding (7890uiopjkl;m,./) stops doing anything, a press of the numlock key puts it into numeric keypad mode, then a second press puts everything back to normal. I have yet to find a cause, so just live with the workaround...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Boytravis27
    Boytravis27 Member Posts: 2 New User
    are they any other methods of solving this problems