Nitro 5 AN517-54 72Z3 not coming on Unless PLUGGED IN

Ayodeji
Ayodeji Member Posts: 4 New User
edited May 2022 in Nitro Gaming
My New Nitro 5 Gaming Laptop - AN517-54 72Z3
Part Number; NH QF3A4.00.
Purchased on Feb 10, started using April suddenly wet off on May 5 and won't come on unless it plugged in.
Please help, I need it for School and work.
I have been trying to contact Acer Technical support to no Avail.


Edit: Please don't look away; I live in Africa, There's hardly power supply.

{Thread was edited to add model name to the title}

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @Ayodeji

    You can disconnect the laptop from the charger turn it off and try to press and hold down the power button for 15 secs. Then you can check to see if it does charge. If it doesn't work then you can try to reinstall the battery drivers to check if that makes any difference.

    Update drivers manually in Windows

    NOTE: Make sure to reboot the laptop after uninstalling the driver.

    If it still doesn't work then you can try to do a complete reset.

    https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5

    Check the above link for the steps to do a reset.

    NOTE: Make sure to backup all the data from the laptop before the reset.

    Hope it will help you in some way.

  • Ayodeji
    Ayodeji Member Posts: 4 New User
    Thank you so much
    I'll give a feedback. Thank you
  • What is the bios version? Have you tried disconnecting and reconnecting the lithium battery?
    https://www.youtube.com/watch?v=fYDrkom8Lpc

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