How to solve blue screen problem.model no.is A715-75G-51H8,Aspire7

raushan_20102107028
raushan_20102107028 Member Posts: 2 New User
edited April 2022 in Aspire Laptops
I am battling with blue screen error in my laptop for the last 3 months. I also spoke to the customer service.  But my problem is not solved yet. What should I do to solve this problem?

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @raushan_20102107028,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​