My chromebook stopped uploading pictures to internet sites such as facebook, smugmug, pixlr, email.

sturner1225
sturner1225 Member Posts: 1 New User
I have not had any problems with my chromebook since I got it winter of 2021, then I went to upload photos and its acting like there is no internet connection. Even though I am connected and can browse websites just fine. It seems like an uploading issue, any ideas how to fix this issue? I am not the most tech savvy person. Thank you for any help you may have to offer.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    sturner1225

    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced - click on "Reset and Cleanup"  - click on " Reset setting to original defaults "
    you will see reset settings - cancel
    click on reset settings  - once the spinning stops please close and open the chrome. 
    Close the chrome and open it . It should work fine.. 

    Now try to upload the pictures.   It should work fine..

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup.. 
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..


    Now try to upload the pictures.   It should work fine..


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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @sturner1225,

    Check for updates yourself

    1. Turn on your Chromebook.
    2. Connect your Chromebook to Wi-Fi.
    3. At the bottom right, select the time.
    4. Select Settings .
    5. At the bottom of the left panel, select About Chrome OS.
    6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
    7. Select      Check for updates.
    8. If your Chromebook finds a software update, it will start to download automatically.​