My Acer Swift 3 won’t turn on

Swannie5
Swannie5 Member Posts: 7

Tinkerer

Hi everyone, my laptop won’t turn on and I’ve tried holding the power button for 10 seconds and the paper clip thing but nothing seems to work. The warranty expired 6 months ago, does anyone have any solutions?

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @Swannie5

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @Swannie5

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Swannie5
    Swannie5 Member Posts: 7

    Tinkerer

    Thank you so much! It turned on straight away and now I know what to do if it happens again! Thank you!
  • Swannie5
    Swannie5 Member Posts: 7

    Tinkerer

    @William_mk2

    My computer is back on, but when I shut it down the time stays on the time I shut it down. So when I turn it on, I have to go into settings and sync the time. Are there any solutions that you know of? Or will I need to keep syncing the time when I turn it on?
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @William_mk2

    Please try f2 while turning on the computer.   It will go to bios.    You can change the time on Bios .   Press f10 to save the changes.    It will load the windows.   Now check the time on the  operating system.   It should work fine. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Swannie5
    Swannie5 Member Posts: 7

    Tinkerer

    Is that also for Windows 11?
  • Swannie5
    Swannie5 Member Posts: 7

    Tinkerer

    When I press F2 when it is turning on, nothing is happening. Is it possible to access bios after I have turned it on?
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Swannie5

    Turn on the computer.   It will go to login screen .   Please don't type the password.   Check whether you able able to see the power button on the top right corner or bottom right corner of the screen.   Click on the power button.   It will show you sleep, shutdown and restart.

    Hold the shift key on the lower left corner of keyboard and click on restart  on the screen
    It will go to chose an option, continue, troubleshoot
    Now you can stop holding the finger on the shift key
    Click on troubleshoot.   Go to advanced options  - It will show you the list of advanced options 
    Click on uefi - restart -  It will go to bios .   Now you can change the time from the Main tab. 

    If you are not able to see the power button on the login screen, please type a wrong password and it will show you the power button .

    You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. 

    Click on troubleshoot.   Go to advanced options  - It will show you the list of advanced options 
    Click on uefi - restart -  It will go to bios .   Now you can change the time from the Main tab. 




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Athwart
    Athwart Member Posts: 87 Fixer WiFi Icon
    Swannie5 said:
    @William_mk2

    My computer is back on, but when I shut it down the time stays on the time I shut it down. So when I turn it on, I have to go into settings and sync the time. Are there any solutions that you know of? Or will I need to keep syncing the time when I turn it on?
    This is commonly a symptom indicating that the CMOS battery needs to be replaced. Search online to find a replacement battery for your model. There are also YouTube videos showing how to carry out the battery installation.
    Swannie5 said:
    When I press F2 when it is turning on, nothing is happening. Is it possible to access bios after I have turned it on?
    You can do as @William_mk2 has said or try this: Immediately after turning the laptop on, repeatedly tap F2 (or possibly Fn+F2). The BIOS screen should appear although I doubt that setting the time via the BIOS will be any different to setting it via Windows.
  • Hoothoothope
    Hoothoothope Member Posts: 1 New User
    I’m having the same problem and I tried pressing the battery reset pinhole. This worked (I got my computer turned on) for about 10 seconds and then my screen went black again and now nothing works. I have 5 days left on my warranty. Any other ideas?