Factory resetted my laptop, keyboard and trackpad randomly stop working ph315-52

MichiLuch
MichiLuch Member Posts: 13

Tinkerer

edited April 2022 in Predator Laptops
My laptop is the Acer Helios 300 ph315-52 and I've factory reset it recently and after that every once and then the keyboard and sometimes trackpad stop working, after I put the laptop on sleep or restart it, it'll continue working just fine. and when its "not working" all of the function keys and backlight are working. Please help. Thanks.

(Thread was edited to add model name to the title)


Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Did you reinstall all the drivers from Acer website first for your model?
    Trying to do my best here - Your happy Predator owner =)!
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    XdxD said:
    Did you reinstall all the drivers from Acer website first for your model?
    Yes, and it cannot be a hardware issue as sometimes it just works for days without problem and then in 1 moment it'll stop and after I restart or put the laptop to sleep it keeps on working
  • Have you tried disconnecting and reconnecting the keyboard and touchpad?
    https://www.youtube.com/watch?v=PKlS5Sh-eII&t=196s

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Have you tried disconnecting and reconnecting the keyboard and touchpad?
    https://www.youtube.com/watch?v=PKlS5Sh-eII&t=196s

    Yes but it wouldn't effect it anyways because the function keys are working completely fine
  • what is the version bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    what is the version bios?

    My BIOS version is v1.12
  • Have you tried uninstalling the touchpad and keyboard drivers through device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Have you tried uninstalling the touchpad and keyboard drivers through device manager?


    to do this?
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    MichiLuch said:
    Have you tried uninstalling the touchpad and keyboard drivers through device manager?


    to do this?
    Yes. After doing this, restart. Then check if it works or not. It'll just reinstall your drivers properly.
    Trying to do my best here - Your happy Predator owner =)!
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    XdxD said:
    MichiLuch said:
    Have you tried uninstalling the touchpad and keyboard drivers through device manager?


    to do this?
    Yes. After doing this, restart. Then check if it works or not. It'll just reinstall your drivers properly.
    Didnt help, although I did notice that it does tend to stop work if I dont type anything on the keyboard in the first ~10 seconds after it boots up to windows
  • Does this problem also occur when you use a live linux distro and when you connect an external usb keyboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Does this problem also occur when you use a live linux distro and when you connect an external usb keyboard?

    Using an external keyboard doesn't effect, the external keyboard works fine
  • Does this issue also occur when you use a live Linux distro?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Does this issue also occur when you use a live Linux distro?

    I will try.
  • Does the problem still occur?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Does the problem still occur?

    I've tested it on a live Linux distro, and also there the same problem happens when usint it.
  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MichiLuch
    MichiLuch Member Posts: 13

    Tinkerer

    Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    How to reset the battery?
  • disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)