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Could the degrading health of my Acer Nitro AN515-54 be the intel optane memory?
Answers
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@prunemaster There are several methods to identify the exact model, see:
a) via the acer care center:
b) through the bios:
c) using this program: https://global-download.acer.com/SupportFiles/Files/SNID/APP/SerialNumberDetectionTool.exe
Can you enter the first ten numbers of the partnumber? You say you can't send a crystaldiskinfo screenshot. Why can't you send a screenshot? It is very important that we see the error that is shown in crystaldiskinfo. Open crystaldiskinfo and then press windows+prtsc. Then go to my docs, images, screenshots and submit here in the community like this: https://osdn.net/frs/redir.php?m=gigenet&f=crystaldiskinfo/77136/CrystalDiskInfo8_16_4.zip
Can you also send a picture of the bios info tab?
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelho
TrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
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This is my Intel optane memory and hdd in order also i bought the computer of amazon and i cannot see the last 4 numbers of the model
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How long ago did you buy the computer? Now, see that the crystaldiskinfo program encountered three errors on the hard disk and not on optane memory. The problem is with the hard drive.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
i bought the computer about 1 year ago got to know about the problem 6 months ago and signs of the problem were shown 3 months in so i believe its something called premature failure0
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@SweatyElbows76 the 4 digits are under your laptop. Based on the crystal disk info I highly recommended that you should back up and get a new M.2 NVMe SSD right now since the HDD is in the bad condition (not fixable and can fail at any moment)Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
Thank you and have a nice day!0 -
I can provide the url which will take you to the amazon page of the model which i bought here: https://www.amazon.in/Acer-15-6-inch-Graphics-Obsidian-AN515-54/dp/B08H9NCMJ7/ref=sr_1_8?crid=1QQEI0YGA6YB5&keywords=acer+nitro+5&qid=1650113299&sprefix=acer+nitro+,aps,479&sr=8-8&th=1&tag=coa_in_g-210
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OK! But is the laptop still under warranty? Have you tried just disconnecting and reconnecting the hard drive? The error, while showing a bad hard drive, can also show that the problem could be just with the sata cable or it could be a bad connection. Anyway, I would also advise buying an nvme ssd.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
The laptop is currently not under warranty and i might try disconnecting and reconnecting the HDD, but my main question still stands whether it was the intel optane memory that could have led the HDD to premature failure or if it wasn't can you please tell me why the HDD failed?0
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@SweatyElbows76 I don't really have a clear reason for the HDD premature failing. It could be the high temperature degrading, moving the laptop while it is still running, or a manufacturing error (Seagate is quite unreliable because I have seen some of my friends that have Seagate HDD failed prematurely.) The Intel Optane works by transferring frequently used files to the Optane SSD so that when you use those files, it loads faster than normal HDD loading.Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
Thank you and have a nice day!1 -
See this video:SweatyElbows76 said:The laptop is currently not under warranty and i might try disconnecting and reconnecting the HDD, but my main question still stands whether it was the intel optane memory that could have led the HDD to premature failure or if it wasn't can you please tell me why the HDD failed?
https://youtu.be/bT0MHnnWXuU
I agree with you!AnhEZ28 said:@SweatyElbows76 I don't really have a clear reason for the HDD premature failing. It could be the high temperature degrading, moving the laptop while it is still running, or a manufacturing error (Seagate is quite unreliable because I have seen some of my friends that have Seagate HDD failed prematurely.) The Intel Optane works by transferring frequently used files to the Optane SSD so that when you use those files, it loads faster than normal HDD loading.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 1 -
also sorry people of the community i thought the entire model name would be on the white sticker at the back of the laptop but it wasnt anyways i found it it is a 563K0
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also i am most probably not suited to change the hdd and ram my self so cant acer support do that and if so how do i go through the process?0
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Did you watch the video above?
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
@SweatyElbows76 if you can't really do it, just bring it to a PC repair shop to let them do the HDD replacement for you.Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
Thank you and have a nice day!0 -
@egydiocoelho yes i watched the video above
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OK! In this case, see that you can add two nvme ssds and also change the 2.5" hdd to a 2.5" ssd.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
oh also i think heat could be a factor in the premature hdd failure since my laptop usually stays hot and when the first blue screen of death occured my cpu temps were usually around 92 degrees0
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@SweatyElbows76 I see, in addition to replacing the HDD, you will also need to clean the laptop and replace the thermal paste.Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
Thank you and have a nice day!0
