My laptop Acer Nitro 5(AN515-52) power Suddenly off

Player007
Player007 Member Posts: 16 Troubleshooter
Hi,
My laptop, Acer Nitro 5(AN515-52) power suddenly goes off without any prior notification and it does not start immediately. It start after 15-20 min and it start after pressing power button 3-5 times and takes quite a while to start. After it open it work fine for some time and then again goes off. its working time are not the same all the time. some time it goes of quickly and some time it goes after 1-2 hours. it's same at charging mode or battery mode. I don't know what's the problem. please help me solve the problem.

My Laptop Description: 
Acer Nitro 5 AN515-52
Memory : 8GB Ram
Storage: 1TB HDD 2.5 @5400RPM | 256GB SSD
GPU: Dedicated 4GB NIVIDIA GeForce GTX 1050Ti
Processor : Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz 
Keyboard Type: Illuminated Chicklet Keyboard
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Answers

  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.

    Jack E/NJ

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon

    Player007

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    Than to go device manager and uninstall the battery driver and restart the unit and check.

  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.

    Jack E/NJ

  • JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    It would be interesting to check the temperatures with hwmonitor! Other reasons are:
    a) Problem with power adapter or battery!
    b) this button may not be pressed properly:
    Acer Aspire A515-51G-C97B  Acer Community


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help.
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help.
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    Jeyam said:

    Player007

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    Than to go device manager and uninstall the battery driver and restart the unit and check.

    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help.
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    It would be interesting to check the temperatures with hwmonitor! Other reasons are:
    a) Problem with power adapter or battery!
    b) this button may not be pressed properly:
    Acer Aspire A515-51G-C97B  Acer Community


    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help.
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help.
  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    >>>
    JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help. >>>




    Please answer. When did you last re-paste the heat sinks and cleaned the fans?

    Jack E/NJ

  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    >>>
    JackE said:
    CPU/GPU is likely overheating.  When did you last re-paste the heat sinks and cleaned the fans? This is regular maintenance that should be done every year or so if you hare a gamer.
    I have done all the thing you all mentioned above but it didn't work. It work same. Please...... help. >>>




    Please answer. When did you last re-paste the heat sinks and cleaned the fans?

    I did it recently in today 3-4 hrs ago.
  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    Search Windows start menu for 'power plan' . Click choose a power plan. Please post screenshot of result.

    Jack E/NJ

  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    Search Windows start menu for 'power plan' . Click choose a power plan. Please post screenshot of result.

    Here is my power plan. Please check it.





  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    First. Change ALL settings to NEVER for now while we're trying to troubleshoot your problem. The settings, especially on  battery are too short.

    Then click on change advanced power settings. Do you see a folder for processor state?


    Jack E/NJ

  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    First. Change ALL settings to NEVER for now while we're trying to troubleshoot your problem. The settings, especially on  battery are too short.

    Then click on change advanced power settings. Do you see a folder for processor state?


    Yeh there is a folder name "Processor power management.
  • Player007
    Player007 Member Posts: 16 Troubleshooter
    Here is its image.



  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    Change both max states to 90%. Then shut down. Turn it back on and test.


    Jack E/NJ

  • Player007
    Player007 Member Posts: 16 Troubleshooter
    JackE said:
    Change both max states to 90%. Then shut down. Turn it back on and test.


    It didn't solve the problem. It working se as before.
  • Try putting a few layers of electrical tape over this button:
    acer Aspire 5 A515-51-5438 no liga  Acer Community
    Acer Aspire A515-51G-C97B Comunidade Acer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Player007
    Player007 Member Posts: 16 Troubleshooter

    I didn't see any pin there, but even so i already done what you say to do but it didn't work.