why does the screen of my K272HUL monitor intermittently go black?

Herb274
Herb274 Member Posts: 5 New User
edited April 2022 in Monitors
why does the screen of my K272HUL monitor intermittently go black?

(Thread was edited to add model name to the title)



Answers

  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    Is it random or when playing games? How long does it stay black?

    Jack E/NJ

  • Herb274
    Herb274 Member Posts: 5 New User
    I don't use my computer for gaming. The screen can be black for just a moment to as long as 10-15 seconds. The problem has occurred most often while using Zoom. During the time the screen is black I still have audio.
  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    (1) What graphics adapter or adapter do you have in your computer?
    (2) What brand and model is you computer?


    Jack E/NJ

  • Herb274
    Herb274 Member Posts: 5 New User
    The video is onboard my Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.01 GHz processor.
    The computer is my own design and was built about 5-6 years ago.



  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    What happens when your video out is connected to another monitor like a TV set?

    Jack E/NJ

  • Herb274
    Herb274 Member Posts: 5 New User
    I haven't tried that since it is a desktop located in a different room than any TV. I realize that this would isolate the problem to the PC or the monitor. I am going to try and borrow a monitor or drive the monitor from laptop.
  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    >>>The problem has occurred most often while using Zoom>>> I still have audio.>>>

    OK. These two comments seem consistent with unresolved issues reported by other zoomers. Mostly those using Chrome or Edge. So it may not be hardware related.

    Jack E/NJ

  • Herb274
    Herb274 Member Posts: 5 New User
    Thanks Jack. You can add Firefox to your list.
  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    >>>borrow a monitor or drive the monitor from laptop.>>>

    Same thing happen with another monitor?

    Jack E/NJ

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