Problem with mouse in Predator helios 300 PH315-53-75ET

Ilyasso
Ilyasso Member Posts: 5

Tinkerer

edited April 2022 in Predator Laptops
Hello Support 
I have a problem with mouse in Predator helios 300 I7 10th gen 16 Ram RTX 3060
the problem is the mouse do fake moves and fake click itself and sometime it stop and don't want to move 
sometime do many click in different places in same time 
the problem is there are no control in the mouse 
I have Windows 10 family 64 bites
I did install the driver manually from the official site 
Driver ELAN I2C FILTER DRIVER
I hope if you can help me to solve this problem 
I tried many solution but still have same problem
thank you in advance
have a nice day

[​//Edited the content to add model name]

Answers

  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    What is full helios 300 model number? For example PH315-55?

    Jack E/NJ

  • Ilyasso
    Ilyasso Member Posts: 5

    Tinkerer

    JackE said:
    What is full helios 300 model number? For example PH315-55?
    thanks for response
    PH315-53-75ET 
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    >>>sometime it stop and don't want to move >>>

    If you slightly moisten your fingertips, does it move smoother?

    Jack E/NJ

  • Ilyasso
    Ilyasso Member Posts: 5

    Tinkerer

    JackE said:
    >>>sometime it stop and don't want to move >>>

    If you slightly moisten your fingertips, does it move smoother?

    No sometimes move normal 
    Sometimes don't move completely
    And sometimes do fake move and fake clicks in many places 
     Sometimes do only zoom in display without any move
    Sometimes do fake move and fake clicks without touch it
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    Did this happen suddenly for no apparent reason? How long ago did this start to happen?

    Jack E/NJ

  • Ilyasso
    Ilyasso Member Posts: 5

    Tinkerer

    JackE said:
    Did this happen suddenly for no apparent reason? How long ago did this start to happen?
    I bought it used from a friend
    I tested it the first day everything was good
    It start happen when I reinstall the windows 
    But I'm sure I install all driver good from the official site web 
  • brummyfan2
    brummyfan2 ACE Posts: 28,662 Trailblazer
    Ilyasso said:
    JackE said:
    Did this happen suddenly for no apparent reason? How long ago did this start to happen?
    I bought it used from a friend
    I tested it the first day everything was good
    It start happen when I reinstall the windows 
    But I'm sure I install all driver good from the official site web 
    Hi,
    You could try reinstalling the driver for Serial IO, download it from Acer support site, extract the zip folder and save it in Desktop, then go to Device Manager and expand System Devices, right click Serial IO Host controller and select Update driver, direct to Desktop where you have saved the extracted folder.
    https://www.acer.com/ac/en/US/content/support-product/8376?b=1

  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    If @brummyfan2 's suggestion doesn't fix the issue, download and install iobit's Driver Booster freeware driver tools to see if it can pick up a better driver from the internet.

    Jack E/NJ

  • Ilyasso
    Ilyasso Member Posts: 5

    Tinkerer

    JackE said:
    If @brummyfan2 's suggestion doesn't fix the issue, download and install iobit's Driver Booster freeware driver tools to see if it can pick up a better driver from the internet.
    It solve a problem a little
    But still there are some bad actions from the touchpad 
    But it's Ok now
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    OK. Thanks for reporting back.

    Jack E/NJ