No bootable device nitro 5 AN515-54

Bigdave378
Bigdave378 Member Posts: 2 New User
edited May 2022 in Nitro Gaming
Hi looking for help. This morning when trying to turn laptop on it is saying no bootable device. I have Acer nitro 5 laptop

(Thread was edited to add model name to the title)


«1

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Bigdave378

    Is the hdd getting detected in bios ?

    Tap f2 while turning on the computer.    It will go to bios..   On the info menu 
    It will show you
    hdd0 model: none or model name
    hdd0 serial no: none or some alpha numeric no
    hdd1 model:  none or model name 
    hdd1 serial : none or serial no 

    If you are able to see the model name and serial no then that means hdd is detected.. 

    Kindly let us know whether the hdd is detected on Bios. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Bigdave378

    First of all we need to  check whether the hdd is getting detected on Bios..    Tap f2 while turning on the computer.   It will go to bios..    On the info menu please look at the hdd model name and hdd serial no.   If you are able to see the details then hdd is detected on the computer.     If it is not detected then we might have to reseat the hdd ..    If it is not detected then it means that motherboard is not communicating with the hdd.       If the motherboard is not able to communicate with the hdd then it will not load the windows while turning on the computer. 

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Bigdave378
    Bigdave378 Member Posts: 2 New User
    Hi, I can see HDD0 model name and serial number 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    What is the computer model? Example AN515-55-58VH. If the problem persists, try just disconnecting and reconnecting the ssds and hdds from the motherboard. Don't forget to disconnect the lithium battery first. Then check if the problem persists.


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @Bigdave378

    It is really a very good sign.  If you are able to see the details then hdd is detected on the computer.

    Kindly follow the details on my second comment and please let us know about the update.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Bigdave378

    I am really sorry for the inconvenience.   I will do my best to help you.   For me, it looks like a software issue, still we need to isolate the issue. 

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

    My goal is to help you to get into repair mode.  It will show you - chose an option, continue, troubleshoot, use a device.

    Different ways of getting into repair mode:

    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options.  If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device.  If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.   Turn on the computer.   Once it goes  beyond the acer logo, turn off the computer immediately by holding the power button.   Do this for 6 to 7 times.   Turn on the computer.   It will go to repair mode. 

    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.   It will go to repair mode. 

    If you are still not able to get into repair mode then we might have to reinstall the windows. 


    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  - advanced options 
    click on system restore – click on your account – type the password 
    chose an earlier date on which it was working fine.     Click on finish and yes
    Computer will load into windows..


    If the system restore is not working please try the following steps

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  advanced options – chose startup settings – click on restart -  It will show you a list of options.  Please press no 5 on keyboard to go to safe mode with networking.  It will go to login screen – type the password -  It will show you the icons in safe mode.    Now shutdown and restart the computer to regular mode. 

    If you are not able to go to safe mode with networking then please try the following steps.. 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. 


    You can also do the recovery in an alternative way..


    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working.. 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Can you send a picture of the boot tab and bios information?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @Bigdave378

    You say "Hi when pressing alt + f10 nothing happens just loads then says no bootable device"


    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.

    Please try it with both the alt keys while turning on the computer.    Please hold the alt key while turning on the computer and keep tapping f10 continuously..    If it is not working , please try the alt gr  or alt car on the right side of the space bar. 

    If you are still getting no bootable device..  

    Try this method..

    On a different working computer. 

    Go to the website 
    Below the info Create Windows 10 installation media
    click on download tool now.. 
    It will download the windows media creation tool  - click on media creation file on the lower left corner.
    Insert a blank 8 gb flash drive 
    it will download and install the windows 10 on the blank flash drive.. 

    Now insert the flash drive on the broken computer
    Boot it using flash drive..
    click on install
    chose custom
    on where do you want to install windows screen - remove all the partitions
    It will become like one single unallocated space  
    There is no need to format it.. 
    chose the unallocated space 
    click on next 
    It will install the operating system. 

    or 

    You can get the Acer recovery media designed for your computer  by checking with the Acer store to reload the operating system. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • sean000
    sean000 Member Posts: 11

    Tinkerer
    Hi, I have tried all what william had said but it still remains no bootabe device where the alt+f10 doesn’t even work for me to reset my laptop
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Can you send a picture of the boot tab and bios information?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    egydiocoelho said:
    Can you send a picture of the boot tab and bios information?
    Thank you for the reply but i have already solve it. May I know how to prevent this issue to occur again?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    How did you solve the problem?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    egydiocoelho said:
    How did you solve the problem?

    Tbh I have no idea I iust let it rest then suddenly it became normal lmao
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    egydiocoelho said:
    How did you solve the problem?

    No bootable device again….
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    i assume that no bootable device occur when the battery is low??? As when I charge my laptop and try to turn it on its goes back to normal lmao… 
  • StevenGen
    StevenGen ACE Posts: 12,156 Trailblazer
    sean000 said:
    i assume that no bootable device occur when the battery is low??? As when I charge my laptop and try to turn it on its goes back to normal lmao… 
    If the 'No Bootable Device" happens again, unscrew the 11 screws of the back cover, disconnect both main and cmos (little black bios battery) batteries and leave them unplugged for 2min and then plug them back in as this process rests bios and your laptop as that is what palpably happened and leaving the laptop turned off for a while rests the same. 
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    StevenGen said:
    sean000 said:
    i assume that no bootable device occur when the battery is low??? As when I charge my laptop and try to turn it on its goes back to normal lmao… 
    If the 'No Bootable Device" happens again, unscrew the 11 screws of the back cover, disconnect both main and cmos (little black bios battery) batteries and leave them unplugged for 2min and then plug them back in as this process rests bios and your laptop as that is what palpably happened and leaving the laptop turned off for a while rests the same. 
    May I have a look in the main and cmos cause I have no clues on the item that you said.
  • nightfox75
    nightfox75 Member Posts: 6

    Tinkerer
    Bigdave378 said:
    Hi looking for help. This morning when trying to turn laptop on it is saying no bootable device. I have Acer nitro 5 laptop

    (Thread was edited to add model name to the title)


    Go to BIOS, to Main settings, press Ctrl + S and you will see VMD Controller, just turn it off.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    What is the computer model? Example AN515-55-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sean000
    sean000 Member Posts: 11

    Tinkerer
    egydiocoelho said:
    What is the computer model? Example AN515-55-58VH.
    its AN515-54

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