A515-54 No batteries are currently installed

MPBAKER12
MPBAKER12 Member Posts: 3 New User
I have an Acer Aspire ordered on April 15, 2020 and have some issue with the battery. I am unable to use the laptop if it is not plugged in. When I run powercfg /batteryreport I get No batteries are currently installed. Here is some additional information;

COMPUTER NAMELAPTOP-F2550MVA
SYSTEM PRODUCT NAMEAcer Aspire A515-54
BIOSV1.16 12/11/2019
OS BUILD22000.1.amd64fre.co_release.210604-1628
PLATFORM ROLEMobile
CONNECTED STANDBYNot supported
REPORT TIME2022-03-2107:22:37

Looks like it stopped working in March. What are my options?

Battery capacity history

Charge capacity history of the system's batteries
PERIODFULL CHARGE CAPACITYDESIGN CAPACITY
2020-04-26 - 2020-05-0349,131 mWh48,944 mWh
2020-05-03 - 2020-05-1048,935 mWh48,944 mWh
2020-05-10 - 2020-05-1749,127 mWh48,944 mWh
2020-05-17 - 2020-05-2449,031 mWh48,944 mWh
2020-05-24 - 2020-05-3148,974 mWh48,944 mWh
2020-05-31 - 2020-06-0748,974 mWh48,944 mWh
2020-06-07 - 2020-06-1449,119 mWh48,944 mWh
2020-06-14 - 2020-06-2149,187 mWh48,944 mWh
2020-06-21 - 2020-06-2849,168 mWh48,944 mWh
2020-06-28 - 2020-07-0549,308 mWh48,944 mWh
2020-07-05 - 2020-07-1949,139 mWh48,944 mWh
...
2022-01-09 - 2022-01-1634,334 mWh48,944 mWh
2022-01-16 - 2022-01-2331,312 mWh48,944 mWh
2022-01-23 - 2022-01-3033,296 mWh48,944 mWh
2022-01-30 - 2022-02-0628,941 mWh48,944 mWh
2022-02-06 - 2022-02-1328,941 mWh48,944 mWh
2022-02-13 - 2022-02-2032,217 mWh48,944 mWh
2022-02-20 - 2022-02-2724,429 mWh36,536 mWh
2022-02-27 - 2022-03-06--
2022-03-06 - 2022-03-13--
2022-03-13--
2022-03-14--
2022-03-15--
2022-03-16--
2022-03-17--
2022-03-18--
2022-03-19--
2022-03-20--

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    Hi,
    Go to Device Manager, expand Batteries, right click Microsoft ACPI-Compliant Method battery and select properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver.


  • MPBAKER12
    MPBAKER12 Member Posts: 3 New User
    No change, even did it twice. I'm traveling right now. When I get home, I'll open it and make sure it's connected properly, otherwise I'll order a replacement - unless you have any other suggestions. Thank you for trying.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Sounds like a steady decline in battery capacity. Does the charger get hot ?
  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    MPBAKER12 said:
    No change, even did it twice. I'm traveling right now. When I get home, I'll open it and make sure it's connected properly, otherwise I'll order a replacement - unless you have any other suggestions. Thank you for trying.
    Yes, disconnect the battery and leave it out for few minutes, wipe the contact points with a soft cloth and reinsert and see.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Do pencils with erasers still exist. The eraser end makes a great contact cleaner.
  • MPBAKER12
    MPBAKER12 Member Posts: 3 New User
    I ended up ordering a replacement battery from Amazon. Replaced in under 10 minutes, full battery now - thanks all.
  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    MPBAKER12 said:
    I ended up ordering a replacement battery from Amazon. Replaced in under 10 minutes, full battery now - thanks all.
    Thanks for posting the outcome, glad you got it sorted  :)
  • justjohn
    justjohn Member Posts: 4 New User

    can you tell me what battery you got from Amazon? What is the battery model number ?

    I've been looking and can't find the right one. If you have a link to the product page, that would be great! Thank you!