My Swift X (SFX14-41G R5NU) has a broken right key cap (entire key retainer broken)

kasinghkg
kasinghkg Member Posts: 8

Tinkerer

Hi, as the title suggests, my acer swift x has a broken keycap, and right now the theres a hole on the keyboard.
i have been told that the keyboard versions are 6B.AU6N2.004 for the gold, however i can not find any third party stores that sell keyboard spare parts
i am currently living in hong kong so buying on taobao (chinese amazon) is possible, however even then theres no keyboard/caps replacement for this model
but what they do have are acer swift 3 keyboard replacements of various versions, and im wondering if its okay to buy an acer swift 3 keycap and use that to replace the hole on my laptop?
if so, which model has the same retainer as my swift x?
thank you so much, this hole has been bugging me for the past 2 months

warranty is still available but im not certain if warranty covers this. emailing them gives no reply at all

Answers

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    The keyboard are only sold as a full assembly. The part number you reference is for the gold case/silver keyboard combination in Traditional Chinese. Some keyboard have keys that can be interchanged with others, but there is no cross reference... And warranty typically doesn't cover breakage, though if you have the proper insurance that will.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @kasinghkg,

    Plz post the pic here. 
  • Ferroic
    Ferroic Member Posts: 1 New User
    Just thought I'd mention that I have the same question. I have the gold swift x with silver keycaps, and was wondering if I could buy use the black keycaps from a swift 3 as replacements. No issues with the silver ones, I just prefer black. Will they fit?
  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    Is yours also a SFX14-41G? Which language is your keyboard? It looks like you have the choice between Gold/Silver and Pink/Silver. No Gold/Black combo...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kasinghkg
    kasinghkg Member Posts: 8

    Tinkerer

    Ferroic said:
    Just thought I'd mention that I have the same question. I have the gold swift x with silver keycaps, and was wondering if I could buy use the black keycaps from a swift 3 as replacements. No issues with the silver ones, I just prefer black. Will they fit?
    i actually have done the same, but keep in mind that the swift 3, depending on which model u choose, it will not fit in ur swift x (take me as experience lel, lucky i got the option of buying off taobao (china amazon) but yeah was a few bucks