Issue with headphones audio Aspire ES 13 ES1-331-C8PG

EffeDue1980
EffeDue1980 Member Posts: 2 New User
edited March 2022 in Aspire Laptops
Hi, everyone. I have an Acer Aspire ES 13 ES1-331-C8PG laptop, bought in 2016.

Last night, unexpectedly, the headphones audio started to give problems: the volume decreased considerably, some sounds are not audible, others seem to have a sort of echo, and the voices are distorted and shaky.

However, if I unplug the headphones jack, the audio is perfect.

Can anybody help me? Thank you so much!

(Thread was edited to add model name to the title)


Best Answer

  • JackE
    JackE ACE Posts: 44,870 Trailblazer
    Answer ✓
    >>>I've tried my headphones on other devices, and the audio was perfect. The problem occurs only in my laptop.>>>

    Your laptop jack is set up for a  headset, not stereo headphones The barrel diameter of your headphone plugs are usually too small to begin with. With wear and tear they eventually don;t make good contact with the slide contacts inside the jack. Furthermore, headphone plugs don't have 4 conductor tip-ring-ring-sleeve (TRRS) headset configuration with mic (see image below) that the jack is designed for. So the plug and jack contacts are hard to align properly with 3-conductor headphone plugs. I suggest that you consider a higher quality headset (not headphones) from Sony or Bose. Or switch to BlueTooth headphones.


    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,870 Trailblazer
    Try another headphone or headset.

    Jack E/NJ

  • EffeDue1980
    EffeDue1980 Member Posts: 2 New User
    JackE said:
    Try another headphone or headset.
    I've tried my headphones on other devices, and the audio was perfect. The problem occurs only in my laptop.
    Maybe it's a driver audio issue?
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited March 2022
    If a stereo headset loses the ground connection, this may happen.
  • JackE
    JackE ACE Posts: 44,870 Trailblazer
    Answer ✓
    >>>I've tried my headphones on other devices, and the audio was perfect. The problem occurs only in my laptop.>>>

    Your laptop jack is set up for a  headset, not stereo headphones The barrel diameter of your headphone plugs are usually too small to begin with. With wear and tear they eventually don;t make good contact with the slide contacts inside the jack. Furthermore, headphone plugs don't have 4 conductor tip-ring-ring-sleeve (TRRS) headset configuration with mic (see image below) that the jack is designed for. So the plug and jack contacts are hard to align properly with 3-conductor headphone plugs. I suggest that you consider a higher quality headset (not headphones) from Sony or Bose. Or switch to BlueTooth headphones.


    Jack E/NJ

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