charger cutting off randomly AN517-52

Leebucks
Leebucks Member Posts: 2 New User
Hi, 

Ive had my Acer nitro since October 21 and its been fine, this week i did a battery health check on the Acer care system as id not done one in a while and now randomly ( at any given % battery) i get a loud beep from the laptop then the charger cuts off ...

 I have tried different plug sockets and i have tried to reconfigure the battery (12 seconds power button etc) nothing appears to stop the charger cutting off. 

Any ideas ? 

Thanks ! 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Leebucks,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • mhasandx
    mhasandx Member Posts: 47 Devotee WiFi Icon
    Easwar said:
    Hi @Leebucks,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    dude there is no update available. 
  • Leebucks
    Leebucks Member Posts: 2 New User
    hi all, sorry for no update. 

    I've tried the above and there were up updates available, I've also deleted and reinstalled the battery drivers. 

    I have spoken with the vendors and they have issued a new charged but I don't think that's the issue. 

    Will update once new charger has arrived and see if the problem still persists. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Leebucks,

    Thanks for the update let's keep check on this. 
  • Vorg
    Vorg Member Posts: 1 New User
    I have also been having a very similar issue with my an515-54 except after the charger gets cut off, it comes back a moment later. If I let this charger cut off and coming back cycle repeat the whole computer crashes and won't let me turn it back on unless it is plugged in. any ideas?

    best of luck with the charger btw
  • MacCraker
    MacCraker Member Posts: 17 Troubleshooter
    Leebucks said:
    hi all, sorry for no update. 

    I've tried the above and there were up updates available, I've also deleted and reinstalled the battery drivers. 

    I have spoken with the vendors and they have issued a new charged but I don't think that's the issue. 

    Will update once new charger has arrived and see if the problem still persists. 
    Spam f2, go to time and date section and wait to see what happens. The date section has a realtime clock so you can see if it freezes.