Aspire A515-46 My Acer laptop keeps on crashing.

me_lonisme
me_lonisme Member Posts: 15 Troubleshooter
edited February 2022 in Aspire Laptops
I've had this laptop for around a year and it used to crash before, it was just dust that time so I opened it up and fixed it but now it's crashing again and dust is not the problem. Any help? 

{Thread was edited to add model name to the title}


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Comments

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    I've had this laptop for around a year and it used to crash before, it was just dust that time so I opened it up and fixed it but now it's crashing again and dust is not the problem. Any help? 
    What is your exact laptop model? Its a bit hard to advise you if you don't give us detailed problems that you are having, as laptops crashing have many reasons why they do. 
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    StevenGen said:
    I've had this laptop for around a year and it used to crash before, it was just dust that time so I opened it up and fixed it but now it's crashing again and dust is not the problem. Any help? 
    What is your exact laptop model? Its a bit hard to advise you if you don't give us detailed problems that you are having, as laptops crashing have many reasons why they do. 
    How do I find the model? 
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Should be a tag on the bottom. Has the model number and the product ID.
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    padgett said:
    Should be a tag on the bottom. Has the model number and the product ID.
    Aspire A515-46 model number N18Q13
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @me_lonisme,

    First step to resolving sudden freezing problems with your Acer Laptop is to Update your Windows version.

    • Check the System tray at the right-hand bottom of the screen for Windows update warning.
    • Click on it to download the missing Windows update on your Acer Aspire Laptop.
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @Easwar you want me to update to Windows 11? 🗿
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @me_lonisme the crashing issue that you are mentioning is a blue screen or does the laptop just freeze up and cannot control anything?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @AnhEz28 rarely has a blue screen
    Mostly turns into sonic.exe static but with many colours, mainly white 
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @me_lonisme does the fan run really fast when the crashing happened? If not, I can eliminate the overheating problem.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @AnhEz28 it isn't an overheating problem, I cleaned everything yesterday 
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @me_lonisme do you install any additional RAM stick?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • jjh9454
    jjh9454 Member Posts: 2 New User
    Why can’t someone answer me or at least give me the courtesy of a response 
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    OK when the screen goes wonkey can you press ctrl-alt-delete and get a screen with selections. Task Manager on bottom ? If so enter Task Manager, press the Performance tab, and take a screen shot or screen photo with your phone. If not does anything happen ?
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    AnhEZ28 said:
    @me_lonisme do you install any additional RAM stick?
    No I haven't 
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @padgett do u have discord so I can tell u the second anything happens? 
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Say what ?
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @padgett I'll try now, message you when something happens 
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @padgett I'll try now, message you when something happens 
    Stop code. PAGE FAULT IN NONPAGED AREA. frozen on blue screen, fan is going crazy @padgett
  • me_lonisme
    me_lonisme Member Posts: 15 Troubleshooter
    @padgett turned it off and now it's stuck on a black screen when I turn it back on

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited March 2022
    See here. Is a memory issue. When you get that blue screen there should be a program specified in small letters. What is it ?