V5-171laptop stuck in the Acer logo screen

sky8811
sky8811 Member Posts: 5 New User
edited February 2022 in Aspire Laptops
Good day,

My V5-171 laptop stuck in the Acer logo screen.

I've try to get to the BIOS page:
1. Turn OFF the unit.
​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

After the above, it restart but still  stuck in the Acer logo screen.

Please help. Thank you very much

{Thread was edited to add model name to the title}



Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @sky8811

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • sky8811
    sky8811 Member Posts: 5 New User
    Hi,

    After the above, it restart but still stuck in the Acer logo screen.

    HELP!
  • BND
    BND Member Posts: 72 Devotee WiFi Icon
    Hi, are using win10 ?
  • sky8811
    sky8811 Member Posts: 5 New User
    BND said:
    Hi, are using win10 ?
    Hi, my is window 8.
  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    Windows version won't have an effect. Even if there was no Windows, it would proceed to "Boot device missing or boot failed" screen. If Windows was faulty, Windows Boot Manager or Windows Recovery Environment would display an error. If it is remaining on POST for minutes, it is a hardware issue. These types of issues are often caused by Embedded Controller glitches, but since you already restarted the EC as per the first reply, it wouldn't be that. This problem can be caused by a defective internal or external HDD, among other things.
  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    edited February 2022
    sky8811 said:
    Good day,

    My V5-171 laptop stuck in the Acer logo screen.

    I've try to get to the BIOS page:
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    After the above, it restart but still  stuck in the Acer logo screen.

    Please help. Thank you very much

    {Thread was edited to add model name to the title}



    As you have been told it could be a hardware problem like your HDD or RAM so, take the HDD out and try to boot, if that doesn't work take the RAM out (if you have 2x RAM stick take them out individually) and try rebooting, if all fails then take the CMOS battery out and reset BIOS.

    If all that does nothing then you will have to do a Crisis Utility SOP USB as there could be something wrong with your BIOS to reflash the BIOS to the last BIOPS version and to recover your V5-171 laptop BIOS which is called a "Crisis Disk USB" that needs expertise to extract the appropriate ,bin and .rom files within the BIOS and computer knowledge to do and to flash, my suggestion to you is to take your laptop to an experienced technician that knows or can find a way to fix your laptop issue as Acer categorically WARNS consumers that "Upgrading your system BIOS incorrectly could harm your Acer product. Please proceed with caution" a Crisis Utility SOP


  • sky8811
    sky8811 Member Posts: 5 New User
    Thank you all for your information, I think is beyond my knowledge with regards to the hardware problem.
    I will take my laptop to an experienced technician for repair.
    You guys have a great day!
  • sky8811
    sky8811 Member Posts: 5 New User
    Hi Guys,

    Need advice whether I should buy a new laptop instead.
    Send my laptop to the repair shop, was told the laptop was too old.
    So thinking of getting this model: Acer Swift 1 (SF114-34)
    I am using it at home for surfing the internet & hook up to my TV for movies.

    Thank you very much

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