Computer crashes while gaming - AN515-55

umay
umay Member Posts: 23 Troubleshooter
edited March 2022 in Nitro Gaming
And the screen glitches like this when it happens (color and shape is a bit odd)

[​//Edited the content to add model name]

Answers

  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    What temperature is the GPU when this happens?

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    What temperature is the GPU when this happens?
    Temps are fine this happens when I am idle too
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    Do you see this on an external HDMI screen?

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    Do you see this on an external HDMI screen?
    Never tried it and I don't have a monitor right now.
    But It shuts off my system don't think its display related.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    What happens if you toggle off (FN+F6 or FN+F5) the screen when the distortion starts. Does it still shut down?

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    What happens if you toggle off (FN+F6 or FN+F5) the screen when the distortion starts. Does it still shut down?
    Yes I have tried to shutt off display or tried to turn off volume (see if system responds) 
    But no It does not respond.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    Hard to diagnose without at least testing HDMI out to a TV set with lid display toggled off right from the start. What's the full model number? For example, AN515-54?

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    Hard to diagnose without at least testing HDMI out to a TV set with lid display toggled off right from the start. What's the full model number? For example, AN515-54?
    AN515-55 I also got some BSOD when I tried to watch videos or being idle.

    page_fault_in_nonpaged_area 0x50 
    irql not less or equal 
    unexpected kernel mode trap

    I started to get these when crashes started.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    Have you added or changed RAM modules?

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    Have you added or changed RAM modules?
    No, but I am also suspicious about RAM and I did a memtest86.
    And it got me confused cause I did find errors (multi core test).
    Then did a couple test with single core but couldn't find any error.
    Now to make sure I want to do one more (multi core test) but it freezes.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    edited March 2022
    You should have two filled RAM sockets. Remove one RAM module at a time. Then test. If still crashes, put module back and remove the other. Test again.

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    You should have two filled RAM sockets. Remove one RAM module at a time. Then test. If still crashes, put module back and remove the other. Test again.
    No I have one stick.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    It might help if you could reveal what RAM module is in there now on the lable. 8GB? 16GB? Brand? Model? Speed 3200MHz? 2666MHz?




    Jack E/NJ