My Acer aspire 3 laptop says 0% plugged in

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Lunafaith
Lunafaith Member Posts: 2 New User
in Aspire Laptops
I've been using my secondhand laptop for almost 3 month,although its slow you can still used it.I'm using it for my study so its almost 24 hours open,sometimes it is shutting down because its dead battery then I will charge and used it again,I think it happened 5. Or 6 times,until yesterday my sibling is using it for playing roblox,then it suddenly shut down and when I plugged it in,it says 0%-plugged in,I let it charge for almost 1 hour and I turned it on again but I saw its still 0%-plugged in,I don't know what's the problem,I tried to run troubleshoot in its power in the settings also upgrade Microsoft adapter and control method adapter,and I also try to reset its baterry in the reset bottom,but its still no use...it shows orange light in the charger hole,beside it there's an orange light

Best Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited February 2022 Answer ✓
    Lunafaith

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 


    If it is still not working please try to calibrate the battery by following the steps from the link given below


    https://community.acer.com/en/discussion/660786/a315-51-32hu-battery-problem#latest


    If it is still not working then you might have to replace the battery. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    Lunafaith

    Here are some of the steps to speed up your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  click on servicescheck - hide all microsoft services click on disable allclick on startup disable all the startup items click on apply - ok  - restart the computer.     Loading process will be very fast now..
    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  
    Try windows + r - on the run window - type appwiz.cpl  - click ok  it will show you the list of programsremove all the unwanted third party programs. Please don’t remove any drivers.  If you are not sure , please don’t remove it.  
    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 
    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 
    If you are not able to remove some files - click on skip and then click click on continue.. 

    Try windows + r  - on the run window - type cleanmgr - click okclick on all the boxes except recycle bin and thumnailDelete the items which are checked 
    Try windows x - on the menu - chose command prompt admin or power shell admin click on yes on the blue or black window  type sfc /scannow It will be running till 100 %
    Try to do a chrome reset open chromeclick on three dots on top right corner click on settingsScroll down - go to advancedclick on restore setting to defaultyou will see reset settings - cancelclick on reset settings Open chrome it will work faster now
    If it is still not working then we have to do a refresh and reset
    click on start - settings - update and security - recovery - reset this pc - get started 
    or 
    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 
    It will show you keep my files and remove everythingchose keep my files chose the account - type the password - click on local reinstall - click on reset It will be in progress.. login to computer and start using the computer. If it is still not working 
    click on start - settings - update and security - recovery - reset this pc - get started chose remove everything click on local reinstall - just remove my files - click on resetIt will be in progress
    Note:
    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost
    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..
    It will show you chose an option, continue, troubleshootGo to troubleshoot  -  click on reset this pcclick on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on resetIt will be in progress 
    If the keep my files option is not working 
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset It will reinstall windows. 
    If the just remove my files is not working.. 
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset It will reinstall windows. 
    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • Lunafaith
    Lunafaith Member Posts: 2 New User
    I'm using Acer aspire 3 laptop AMD A6,A314-21-65 12,ADM DUAL CORE PROCESSOR A6-9220e,AMD Radeon ™R4 Graphics,4GB DDR4 memory,500 GB HDD
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited February 2022 Answer ✓
    Lunafaith

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 


    If it is still not working please try to calibrate the battery by following the steps from the link given below


    https://community.acer.com/en/discussion/660786/a315-51-32hu-battery-problem#latest


    If it is still not working then you might have to replace the battery. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    Lunafaith

    Here are some of the steps to speed up your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  click on servicescheck - hide all microsoft services click on disable allclick on startup disable all the startup items click on apply - ok  - restart the computer.     Loading process will be very fast now..
    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  
    Try windows + r - on the run window - type appwiz.cpl  - click ok  it will show you the list of programsremove all the unwanted third party programs. Please don’t remove any drivers.  If you are not sure , please don’t remove it.  
    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 
    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 
    If you are not able to remove some files - click on skip and then click click on continue.. 

    Try windows + r  - on the run window - type cleanmgr - click okclick on all the boxes except recycle bin and thumnailDelete the items which are checked 
    Try windows x - on the menu - chose command prompt admin or power shell admin click on yes on the blue or black window  type sfc /scannow It will be running till 100 %
    Try to do a chrome reset open chromeclick on three dots on top right corner click on settingsScroll down - go to advancedclick on restore setting to defaultyou will see reset settings - cancelclick on reset settings Open chrome it will work faster now
    If it is still not working then we have to do a refresh and reset
    click on start - settings - update and security - recovery - reset this pc - get started 
    or 
    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 
    It will show you keep my files and remove everythingchose keep my files chose the account - type the password - click on local reinstall - click on reset It will be in progress.. login to computer and start using the computer. If it is still not working 
    click on start - settings - update and security - recovery - reset this pc - get started chose remove everything click on local reinstall - just remove my files - click on resetIt will be in progress
    Note:
    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost
    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..
    It will show you chose an option, continue, troubleshootGo to troubleshoot  -  click on reset this pcclick on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on resetIt will be in progress 
    If the keep my files option is not working 
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset It will reinstall windows. 
    If the just remove my files is not working.. 
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset It will reinstall windows. 
    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

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