Nitro 7 Completely Stopped Working

korwar
korwar Member Posts: 3 New User
About a month or two ago, my Nitro 7’s keyboard just completely stopped working. I was using the laptop for schoolwork, closed it for 5 minutes, opened it again, and the keyboard just stopped. The lights on it would still light up, and it would still turn on and off when I pressed the power button. After some frustrated keyboard mashing, it got jammed on the A key. After more frustrated keyboard mashing, it would start to properly work, and I could type half a sentence before it would get jammed on one key again. I think I keyboard mashed the laptop into oblivion or something because now it won’t turn on…like, at all. The side doesn’t even light up when the charger is in. I have no clue what the issue is because this all happened seemingly out of nowhere, as I was using the laptop just fine with no issues literally 5 minutes before it stopped working. I have no clue what to do, and I desperately need the laptop to turn back on because I have all of my important documents and game save files on there. To make matters even worse, I don’t have the serial number or SNID because the sticker on the bottom fell off, and there’s absolutely no telling where that is. Any help or advice would be greatly appreciated, thank you.

Answers

  • @korwar


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 


    Regarding keyboard issue.. 

    Try windows x 
    go to device manager 
    expand keyboard 
    right click on keyboard driver - uninstall 
    Restart the computer 

    It should work fine.. 


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  • korwar
    korwar Member Posts: 3 New User
    Thank you for all your advice! Regarding the battery problem, I discovered it was an issue with the charger. As for the keyboard problem, I took your advice and uninstalled it, but it’s still not working after I’ve restarted my laptop. I’ve tried everything I can think of. I thought it was an issue with my laptop not being updated, but after installing all possible updates, the keyboard is still not working. I’m positive there’s no physical issues wrong with it because it was so sudden, and there’s nothing I’ve done, as far as I know, that could have broken the keyboard.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @korwar,

    Are you getting any light indication when charger is connected.
  • korwar
    korwar Member Posts: 3 New User
    hi @Easwar

    yes, everything is working properly besides my keyboard
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @korwar,

    Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/