Acer Predator Helios 300 Nvidia RTX 2060 Driver cannot install

xenaud
xenaud Member Posts: 3 New User
edited March 2022 in Predator Laptops
Hi! And thank you for taking your time on reading, I have the weirdest experience currently on my Acer Predator Helios 300.
I tried to remove Windows 11 and freshly installed Windows 10 on my Laptop, and now I can't install the Nvdia Driver.

When I try to download the driver through Acer website, it says DCH? Not supported, use the Standard Driver on the Nvdia website. And when I download the Standard one, Nvdia cannot find my GPU.

Before I've experience something where, when I play games on another Monitor, it uses the GPU, but when I play on the Laptop Monitor it uses the CPU Intel Graphics instead which is weird.
In Device Manager, right now its showing the Intel Graphics CPU and Windows Basic Monitor View?

I don't know what to do anymore, I tried all the drivers and it didn't work? Is there a way to always use the GPU so the driver installer can detect it? Do I need to brute force something for it to work? Please help.

[​//Edited the content to add model name]

Answers

  • @xenaud
    Use Command Prompt
    Several users reported that Nvidia driver can’t detect the graphic card, and you can fix this problem by using Command Prompt. To do that follow these steps:

    1. Open Command Prompt as administrator. You can do that by pressing Windows Key + X and selecting Command Prompt (Admin) from the menu.

    2. Once Command Prompt opens, enter bcdedit /set pciexpress forcedisable and press Enter to run it.

    3. Close Command prompt, restart your laptop and try to install your drivers again..
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • xenaud
    xenaud Member Posts: 3 New User
    Hi @GAMING6698, first of all thank you very much on trying to help, not a lot of people comes here and actually try to trouble shoot.

    I tried this and it still shows the error below.



    When I try to go to that website and download the Standard one this is what it shows.



    And this is what my Device Manage Looks like, I'm not even sure if Nvdia is there.



    Do I need a specific Windows 10 version for it to work? Please help,
  • xenaud
    xenaud Member Posts: 3 New User
    I can also see it on the BIOS but can't install any drivers saying it can't detect anything. Please help.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • @Xennial
    Try to install fresh windows 10 again and then completely update your windows first without doing anything or checking anything 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Delete the Microsoft Basic Display Adapter, then before rebooting install the NVIDIA driver, then reboot. The MBDA is getting in the way of the other install.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    Did you ever get it working ? I am having this problem for 2 days ever since i cleaned my fans of dust.
  • Lord_N
    Lord_N Member Posts: 98 Fixer WiFi Icon
    @xenaud

    Try to uninstall all your Nvidia related programs using DDU (Display Driver Uninstaller)

    Then download a new Driver from Nvidia. (I prefer you download a DCH version of the driver, since it is compatible to both Windows 10 and 11.)