Acer Aspire VX-15 resolution problems with ultra wide (3440x1440) Dell monitor - HELP NEEDED!

nicolasbondancia
nicolasbondancia Member Posts: 20 Troubleshooter
Hi guys! Hope someone can help me with this one...I have been browsing through youtube, google, various forums, and I even got a friend to try help out through teamviewer and nothing worked so far, so I now decided to make a post here to see if anyone can help. I need this working ASAP so I can work properly.

The problem in a few words is that I'm trying to connect my Acer Aspire VX15 (VX5-591G-74UK) to a Dell s34222dwg (Ultrawide screen 3440x1440) and it does not look right. It either looks streched or in the middle with 2 black bars to each side. This is because the resolution on the screen is 1920x1080 instead of the 3440x1440 that it should have. See images below:




Some more information:

1)I read someplace that it could be the HDMI cable. I tried with 3 different HDMI cables on 3 different computers:
     - My Acer did not work with any of the 3 cables (the 3 times loked like in the images above)
     - A Dell XPS 15 and a mac book pro worked perfectly with the 3 cables
So I reckon it is not the cable?

2)I updated the drivers, went to device manager, tried to update the controlers from there, deleted the controlers, got the controlers online again from the intel page, the nvidia page, the acer page, I tried it all...so far no luck.

3)I got the DELL drivers for the screen and I even installed the Dell Device manager, once again no luck

4)I went through windows updates such in cae, everything up to date, no luck there either

5) I got the app Driver Booster and went through updatng drivers from that App, everything up to date, no luck their either.

How does the resolution appear in the different places:
At the moment I find myself having eleven million different place to control the resolution haha so I will showcase some screen shots on how they are set. Neither of them showcase a bigger resolution than 1920x1080







(Something interesting to notice tho is that if in the Intel one I go to information I can see all the resolutions for the DELL screen)




Other detail is how my Nvidia configuration looks like (sorry that everything is in spanish, I can translate if anyone needs so):




Just in case is useful I'm also leaving how my device manager looks like, you can see that it has the intel 630 and the nvidia 1050 there (both seem to be updated as well) nd you can also see a generic screen and the Dell under monitors:


Last but not least there is a full run through my computer specs attached as System Information Report

If there is anything else I can do to make this easier to whoever is reading this please let me know! I can for example to a loom video going through the settings on my system on different apps or whatever needed!

Thanks again, I really appreciate any help!


Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    >>>This is because the resolution on the screen is 1920x1080 instead of the 3440x1440 that it should have.>>>

    Yes, sorry. The graphics adapter and the HDMI v1.4 output standard is usually limited to 1.77 aspect ratio at highest resolutions, usually 1080p at 60Hz. Some users have reported higher resolutions for specific monitors but they are at much lower refresh rates (<30Hz) and 1.77 aspect ratio. The xtra wide Dell requires 2.38 aspect ratio which is not possible with the VX5-591G graphics output hardware. .

    Jack E/NJ

  • nicolasbondancia
    nicolasbondancia Member Posts: 20 Troubleshooter
    Oh no... :'(

    time to change computer hahaha
  • nicolasbondancia
    nicolasbondancia Member Posts: 20 Troubleshooter
    Can I get  Pod or something like that to fix it tho? Like this one:

    https://www.microsoft.com/en-us/d/surface-dock-2/8qd908364sg2?activetab=pivot:overviewtab

    Or is it any other way to fix it?
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Depends on why you need such a high-aspect curved screen?

    Jack E/NJ

  • nicolasbondancia
    nicolasbondancia Member Posts: 20 Troubleshooter
    I mean, for work mostly...I could get 2 27 monitors I guess, although I wont be able to plug both either...and I would have to sell the one I just got haha
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    >>>for work mostly.>>>

    If truly needed for work and your're self-employed, then get a desktop. Laptops with this capability are more costly.

    Jack E/NJ

  • nicolasbondancia
    nicolasbondancia Member Posts: 20 Troubleshooter
    Thanks! I will see what I can get! Have any idea how much this computer could retail for used? (It has some customizations SDD 512GB Samsung and 16GBx2 RAMs with high speed)
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    For a 6-year old gaming design that's not Win11 compatible, it might sell for $400-500usd on ebay.

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Closest to 2.3 is 1280x720.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Not any closer than 1920x1080 according to my pickett sliderule. :)

    Jack E/NJ

  • nicolasbondancia
    nicolasbondancia Member Posts: 20 Troubleshooter
    Well, it is what it is!
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    May need a Displaylink USB to 4k HDMI adapter. Will 2560x1080 work ? (2.4)

  • SunsetLover
    SunsetLover Member Posts: 1 New User

    I have an Acer Aspire 5 A515-51G. I've connected an ultra wide HP x34 (3440x1440) monitor to the laptop and encountered the same issue. So, solution for me was to install the Custom Resolution Utility program and manually set up 3440x1440 @ 50hz resolution. After it I restarted the laptop and new resolution appeared in "Display settings". 🤗

    I hope this comment will help somebody 😉

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Good to know. Thank you for the report!

    Jack E/NJ