CB3-43Left Click button not working on mouse or track pad and inability to add my 2nd Google Account

MGilberg
MGilberg Member Posts: 3 New User
edited February 2022 in Chromebooks
I have 2 problems I have been trying to get help with for my Chromebook 14. Model CB3-431. 

First and this happens sometimes but not all of the time. The left click on the Mouse/Trackpad stops working and doesn't do anything. It happens on both the trackpad and external mouse so it's not the devices but rather something with the computer itself. It works sometimes on the login screen before I login but once I do it stops working. I have to keep rebooting it until it works. What can I do to prevent this? 

My 2nd issue is I have 2 Google accounts for work and personal and I have my personal one on it but when I go to the settings and try to add the 2nd account under accounts it starts loading to let me but then keeps loading and never advances to the next step and just keeps loading. What can I do about this? Thank you. 

{Thread was edited to add model name to the title}

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @MGilberg,

    Check for updates yourself

    1. Turn on your Chromebook.
    2. Connect your Chromebook to Wi-Fi.
    3. At the bottom right, select the time.
    4. Select Settings .
    5. At the bottom of the left panel, select About Chrome OS.
    6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
    7. Select      Check for updates.
    8. If your Chromebook finds a software update, it will start to download automatically.​
  • MGilberg
    MGilberg Member Posts: 3 New User
    I have already done all the updates. That is not the cause of either issue. Do you know how to add the 2nd account without it keep loading? 
  • Easwar
    Easwar Member Posts: 6,727 Guru

    To do that, open the Settings app and head to the People section. Click on your profile picture, and you'll find the option to add another account.
  • MGilberg
    MGilberg Member Posts: 3 New User
    As I said in the original post I tried that and when I hit add another account it kept loading but nothing happened. How do I fix this? 

Categories