stuck screen nitro 5 An515-57

sahib123
sahib123 Member Posts: 18 Troubleshooter
edited February 2022 in Nitro Gaming
nitro 5  An515-57 has a screen stuck problem, when I work on my laptop the screen is stuck, no button work, curser does not move, then I hold on power key and force stop and open it again, then after sometimes its gonna stuck again, how can I solve this problem? laptop has not battery reset pinhole

Thread was edited to add model name to the title


Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    @sahib123 try to update Windows, chipset drivers, graphics drivers, and BIOS.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Has this problem started recently?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • sahib123
    sahib123 Member Posts: 18 Troubleshooter
    It started 14 days after buying... i tried everything even clean reinstall windows it stops for some days then again happens.
  • When the problem occurs, write down the exact time of the crash. Then, go to event viewer, windows log, system and check which error appears at that time when the problem occurred.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sahib123
    sahib123 Member Posts: 18 Troubleshooter
    When the problem occurs, write down the exact time of the crash. Then, go to event viewer, windows log, system and check which error appears at that time when the problem occurred.

    as for errors there is no error in that time range in event viewer only one error which is because i shutted down using power button.. it just shows some warnings and information. distributedcom warning
    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user SAHIB-PC\sahib sheikh SID (S-1-5-21-1992884909-309356193-2287209778-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
  • Does the same issue occur when you disable fast startup in power options?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sahib123
    sahib123 Member Posts: 18 Troubleshooter
    i never tried that.. i will do now. tell me what if it doesnt happen again after disabling it  and what if it still does...what do u think are two cases here
  • Is the problem still occurring?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sahib123
    sahib123 Member Posts: 18 Troubleshooter
    Is the problem still occurring?

    not yet but i'll see if it happen again... i  will notify.. tell me what might me possible causes

  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)