PH315-53 Stop code: VIDEO_TDR_FAILURE

MustafaHasria
MustafaHasria Member Posts: 7

Tinkerer

edited February 2022 in Predator Laptops
Hi there,
first, my laptop is Predator PH315-53 with i710H, RTX 2060, and 16 Ram
this is the first time feel hopeless to let's start
what I face:
every time I use something need to use GPU the system crash and shows BSOD with this code (Stop code: VIDEO_TDR_FAILURE, What failed: nvlddmkm.sys)
What I tried:
* use an older and newer version of Nvidia graphics driver
* format the laptop and use windows 10 and 11, use different versions of windows(20H1, 20)
* downgrade and upgrade Bios version 
* download all the drivers from Acer support driver https://www.acer.com/ac/en/US/content/support-product/8376?b=1&pn=NH.Q7YAA.004&sn=NHQ7YAA004021110E23400

any suggestions?

Thanks in advance 

{Thread was edited to add model name to the title}

Answers

  • Atharva86
    Atharva86 Member Posts: 28 Troubleshooter
    there is always a chance that one might encounter video TDR failure in Windows 10. This error can be caused by a variety of factors like: Problems with the graphics card or other computer components
  • MustafaHasria
    MustafaHasria Member Posts: 7

    Tinkerer

    @Atharva86
    What do you suggest is there are any applications that can help me out to check the components 
  • Atharva86
    Atharva86 Member Posts: 28 Troubleshooter
    @MustafaHasria how many days have it been form you buyed the laptop
    if it is in  warranty go to your nearest acer service center they can help you with that
  • Atharva86
    Atharva86 Member Posts: 28 Troubleshooter
    @MustafaHasria have you tried to troubleshoot the graphics card
  • MustafaHasria
    MustafaHasria Member Posts: 7

    Tinkerer

    @Atharva86
    Unfortunately, the laptop is out of warranty 
    and what do you mean about troubleshooting graphics cards?

  • Atharva86
    Atharva86 Member Posts: 28 Troubleshooter
    @MustafaHasria try to go to your nearest acer service centre they will help you with that