Brand new ACER Swift 5 - 514-55T, problems

Tugafelupe
Tugafelupe Member Posts: 5 New User
Good Morning.

I bought an Acer Swift 5, 514-55T, i7, 16GB RAM, 1TB SSD, brand new.

When powering up for the first time and booting up with the initial setup, it stopped 3 times during the process.

It took 4 attempts to make and follow the initial setup.

The installation stopped for no apparent reason. Become a zombie or die. After getting some glitches such as:

- Digital device reader is configured but I can never log in with it, I have to retrieve the code;

- Some initial crashes, with no image on the screen but the computer is still on;

- Sleep mode type to lock the computer.... It doesn't wake up.... I have to turn it off by pressing the power for several seconds until it turns off;

- I had to put a 45-minute sleep period on battery to prevent it from suspending and not turning back on....

- Battery doesn't last half as long as advertised by ACER, just over 6 hours.... They advertise over 15 hours. I only use it in Office and net productivity applications.

- When installing an App to analyze the battery, it indicates the battery health in 97%.... on a high-end laptop NEW!!???

- It's complicated to use this laptop in the work day.... my old ASUS UX330 still gives me 10 hours of use.

- Honestly, I don't know what to do with it, I'm on a business trip, when I get back to Portugal I'm thinking about asking for a collection by the ACER SERVICE... or changing it.


Answers

  • About crashes and sleep and hibernation issues, try disabling fast startup in power options. About the battery, can you check the wear with the hwinfo64 program?

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  • Tugafelupe
    Tugafelupe Member Posts: 5 New User
    Fast startup is off. Battery wear according to hwinfo64 is 1,9%....
  • Try optimizing battery usage:
    a) put the power plan in economy mode;
    b) activate battery saver;
    c) decrease the brightness of the display;
    d) activate airplane mode;
    e) disable bluetooth.

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  • Tugafelupe
    Tugafelupe Member Posts: 5 New User
    I am using all those options since first day.
    I tried yesterday to Calibrate the battery using ACER utility. The notebook was charging running that App.
    Today i have 7 hours of work and maybe 1 more until the the battery dies. It's not aceptable, only 8 hours! I am working on Excel and emails..... Where are the rest of the hours that ACER claims ???
  • The advertisement says it can last up to 17 hours. But this varies depending on the configuration. Does this model come with a touchscreen display as well?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tugafelupe
    Tugafelupe Member Posts: 5 New User
    Yes. It has touch screen display. But i don't use it. i don't see any switch or command. Is it possible to switch off and then have more battery available?
  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    Sleep mode type to lock the computer.... It doesn't wake up.... I have to turn it off by pressing the power for several seconds until it turns off;

    Issues while suspending or resuming are often caused by Connected Standby. To disable Connected Standby, open Command Prompt as administrator and paste the following lines exactly:


    powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0 && powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

  • OK! Are there any antivirus or other programs running in the background that could be interfering with battery performance?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tugafelupe
    Tugafelupe Member Posts: 5 New User
    Norton 360 is running. But most of the time i'm working with internet off.
  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    Norton 360 is a pretty big battery hog... You might consider just running Windows Defender as your AV instead.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.