my acer nitro 5 does not recognize the graphics card

ALEJOTUTI
ALEJOTUTI Member Posts: 5

Tinkerer

edited October 2024 in Nitro Gaming
hello guys I wanted to ask for help because the graphics of my acer nitro 5 stopped working the graphics do not appear in device manager or anywhere and I tried to install the drivers from the nvidia page and from the same acer page but when I wanted installing them tells me that it cannot continue or that it is not compatible, please help me

[​//Edited the content to add model name]

Answers

  • JackE
    JackE ACE Posts: 45,173 Trailblazer
    (1) Did this happen suddenly for no apparent reason?
    (2) What is your full nitro 5 model number? For example, AN515-54?

    Jack E/NJ

  • ALEJOTUTI
    ALEJOTUTI Member Posts: 5

    Tinkerer

    JackE said:
    (1) Did this happen suddenly for no apparent reason?
    (2) What is your full nitro 5 model number? For example, AN515-54?
    This happened after having to send it to warranty due to a failure in the hdd. its version is AN515-55-54
  • JackE
    JackE ACE Posts: 45,173 Trailblazer
    >>> the graphics do not appear in device manager>>>

    Open DeviceManager.again. Click on view tab. Click show hidden device drivers. Then click on display adapters folder. Please post a screenshot if possible

    Jack E/NJ

  • @ALEJOTUTI

    I understand you say  "graphics of my acer nitro 5 stopped working and the graphics do not appear in device manager or anywhere "

    I am really sorry for the inconvenience..   Let us do the basic steps first..
    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:
    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.
    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.  If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.
    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.    Try windows + x on keyboard
    Go to device manager 
    Check whether it shows the display adapter now
     
    It should work fine.. 

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  • ALEJOTUTI
    ALEJOTUTI Member Posts: 5

    Tinkerer

    edited February 2022
    JackE said:
    >>> the graphics do not appear in device manager>>>

    Open DeviceManager.again. Click on view tab. Click show hidden device drivers. Then click on display adapters folder. Please post a screenshot if possible
    notice that there I put the hidden devices and in the same photo you can see that there are only those of intel
  • ALEJOTUTI
    ALEJOTUTI Member Posts: 5

    Tinkerer

           notice that there I put the hidden devices and in the same photo you can see that there are only those of intel
  • ALEJOTUTI
    ALEJOTUTI Member Posts: 5

    Tinkerer

    @ALEJOTUTI

    I understand you say  "graphics of my acer nitro 5 stopped working and the graphics do not appear in device manager or anywhere "

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    Try windows + x on keyboard
    Go to device manager 
    Check whether it shows the display adapter now
     
    It should work fine.. 

    I did what happened to me here but nothing appeared, what's more everything is the same
  • JackE
    JackE ACE Posts: 45,173 Trailblazer
    At the elevated command prompt, enter the following two commands and post screenshots of output of each command.

    wmic csproduct get name


    wmic baseboard get product,manufacturer

    Jack E/NJ

  • Dipak918
    Dipak918 Member Posts: 1 New User

    What is this happening with my graphics ? Any solution Please help me …

  • JackE
    JackE ACE Posts: 45,173 Trailblazer

    Dipak918

    Seems to be the wrong driver. Go to this link. Enter your Nitro5 model series number. (For example AN515-54). Download and install the latest Acer driver for the VGA nvidia 1650 graphics adapter.

    Jack E/NJ

This discussion has been closed.