Display C513-1H shows Google Sheets & Docs only blacks out partially

ClausFrankfurt
ClausFrankfurt Member Posts: 4 New User
edited February 2022 in Chromebooks
My newly bought Chromebook CP513-1H shows occasionally faulty in Google Sheets and Docs. 
Parts of the screen start to turn black and alter between what it shoud show and black. 
I have also a 514 Chromebook, which doesn't show this problem. I have exchanged the CP513-1H, but the problem persists. 
For normal webpages this problem doesn't show up.

Also the Cohromebook shuts down unexpectedtly and automatically sometimes. When I restart, I have to restore the old session.

Any idea?

Thread was edited to add model name to the title


Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited February 2022
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ClausFrankfurt
    ClausFrankfurt Member Posts: 4 New User
    It is a Chromebook and the link is for booting Windows. I somehow doubt that a solution for a Windows bootimg problem is solving a Chromebook problem, which shows up after some time of using the computer. 
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    When you see the glitch, do a refresh (IIRC it's where F3 would be) clear it up?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ClausFrankfurt
    ClausFrankfurt Member Posts: 4 New User
    I have to try the "F3/IIRC" the next time, when it shows up.

    Unfortunately I have not yet understood, when exactly it shows up. My impression is, that the Chrombook somehow has a data overflow, which mainly affects Google Sheet & Docs. Other webpages are fine. 

    Below you can see an example of the error. This is a Google Docs screenshot and some of the menue stuff is blank. Only on the right hand you can see the formating menue items, but on the left it is blank. NB: On my old 514 Acer Notebook I am not experiencing this error. It is only with the new CB513-1H.

      
  • ClausFrankfurt
    ClausFrankfurt Member Posts: 4 New User
    Another example, this time Google Sheets. The black out is "blinking", i.e. one second black, the other I can see the stuff.
  • It is a Chromebook and the link is for booting Windows. I somehow doubt that a solution for a Windows bootimg problem is solving a Chromebook problem, which shows up after some time of using the computer. 
    You are right. I posted an answer in the wrong topic!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)