windows 10 acer travelmate p645 fingerprint

goodboisalute
goodboisalute Member Posts: 5

Tinkerer

so i got given an acer travelmate p 645 with no software on it so then i put windows 10 on it and it had been going good for a while but now i want to use the finger print sensor on it but i cannot detect it is there any way i could with windows 10? (i've tryed windows hello already)

Best Answer

  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    Answer ✓
    There are several TravelMate P645 models, yours should have a -M, -S, -V, -MG or -SG following it. Once we know the model for sure we can point you at the drivers. I believe they all had fingerprint readers, but I also think the drivers are different for different models.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,501 Pathfinder
    @goodboisalute you might be missing the fingerprint driver. Go on to Acer support website and put your model number in. You should be able to download drivers that are missing.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • goodboisalute
    goodboisalute Member Posts: 5

    Tinkerer

    i cannot find my model on the website
  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    Answer ✓
    There are several TravelMate P645 models, yours should have a -M, -S, -V, -MG or -SG following it. Once we know the model for sure we can point you at the drivers. I believe they all had fingerprint readers, but I also think the drivers are different for different models.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • goodboisalute
    goodboisalute Member Posts: 5

    Tinkerer

    where can i find the extra letter?
  • goodboisalute
    goodboisalute Member Posts: 5

    Tinkerer

    it is a travel mate p645-M
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,501 Pathfinder
    @goodboisalute here is the link for the drivers: https://www.acer.com/ac/en/US/content/support-product/5031?b=1. Choose Windows 8.1 instead of Windows 10(drivers for windows 8.1 are still compatible for Windows 10). Scroll down and you should see the fingerprint driver.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • goodboisalute
    goodboisalute Member Posts: 5

    Tinkerer

    Thank you! it worked 
  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    Yes, the P645-M is the oldest version of those models. It was released first with Windows 8, or a downgrade to Windows 7. Since the upgrade from 8 to 8.1 was free they released a full set of drivers for 8.1. There was no need to do drivers for 10 though, so they pretty much all stayed the same. As you do Windows Updates in 10 be sure and check the optional ones, sometimes they will sneak a newer driver to you through them. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.