My BRAND NEW nitro 5 AN515-55 laptop shuts downs without plugged in

marcusester
marcusester Member Posts: 3 New User
edited January 2022 in Nitro Gaming
I recently bought a Nitro 5. It does not work without AC Adaptor, immediately shuts down without warning. The charging light blinking amber when i plugged in (rarely it lights up continuously though)
The battery percentage does not increase neither decrease, %44 constantly. I tried to reset battery by pressing 12 seconds when computer is off and i also updated the BIOS and reset the whole computer but nothing is changed. The Model is AN515-55

​//Edited the content to add model name.   ​

Best Answers

  • Tobi_4178
    Tobi_4178 Member Posts: 3 New User
    Answer ✓
    I think I'm having the same issue, model is a Nitro AN517-41. Windows tells it's fully charged, however it wont turn on if AC adapter is not property connected (I got it, it needs to 'click' to be properly connected). If AC is removed during operation, laptop simply turns off.

    OS is Windows 11, I think it worked previously. All Windows updates are installed.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​

Answers

  • Tobi_4178
    Tobi_4178 Member Posts: 3 New User
    Answer ✓
    I think I'm having the same issue, model is a Nitro AN517-41. Windows tells it's fully charged, however it wont turn on if AC adapter is not property connected (I got it, it needs to 'click' to be properly connected). If AC is removed during operation, laptop simply turns off.

    OS is Windows 11, I think it worked previously. All Windows updates are installed.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    sounds like broken charging circuty, if its brand new it could be a dud unit :( i would return it to the shop for another! Has it been doing it from day one or just started?
  • marcusester
    marcusester Member Posts: 3 New User
    Leostat said:
    sounds like broken charging circuty, if its brand new it could be a dud unit :( i would return it to the shop for another! Has it been doing it from day one or just started?
    what is the dud unit? it is doing from day one. 
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Ah sorry dud means a bad unit, it could be broken from the factory which is rare but can happen if the unit was damaged in shipping. If its doing it from day 1, deffo take it back to the shop and get them to change it!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • marcusester
    marcusester Member Posts: 3 New User
    I assume i did this driver thing once. It didn't work. I gave it to the service
  • Tobi_4178
    Tobi_4178 Member Posts: 3 New User
    Nope, did not work. Also isn't a Windows problem, confirmed with Ubuntu 20.
  • Tobi_4178
    Tobi_4178 Member Posts: 3 New User
    Hey guys,
    seems like a badly programmed battery management. See the output of Window's battery status report. According to spec 57.488 mWh should match the laptops battery capacity, but sometimes the reported values are simply 10-times the expected capacity. Guess some programmer got confused with units with 'milli' as prefix and without... 

    Anymore ideas on how to possibly fix this?



  • I assume i did this driver thing once. It didn't work. I gave it to the service

    Is the problem still happening?


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  • mhasandx
    mhasandx Member Posts: 47 Devotee WiFi Icon
    anyone knows any possible fix??