Nitro 5 AN515-44 I INSTALLED A FRESH VERISION OF WINDOWS 10 AND THE CAMERA IS NOT WORKING!!!!

Luis12103
Luis12103 Member Posts: 4 New User
edited January 2022 in Nitro Gaming

Although with Windows 10 pro the camera works, so its not broken and the only device installed in the fresh version of Windows 10 as camera in device manager is HD User Facing, I think is drivers stuff, so I will aprecciate so much that someone helps me to get a working camera driver, I search for it on internet and found nothing.

-Windows 10 is not a solution because it uses 4 GB of ram, 4GB OF RAM JUST FOR A SO.
-The laptop is new, I bought it like 1 week ago. 
-Model: Acer Nitro 5 AN515-44 - Camera was 720p
   SNID: 12705961234
-Everything works (even Nitro Sense) fine except for the camera, chipset driver installed and all that stuff


PD: The "fresh version of Windows 10" is basically Windows 10 debloated

EDIT: When I try to use the camera, a mini yellow light comes from the camera, is like it tries to power on, but then just shut down

Thread was edited to add model name to the title



Answers

  • Luis12103
    Luis12103 Member Posts: 4 New User
    The light is green, my mistake
  • Does the camera work on this link? https://webcamtests.com/

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Luis12103
    Luis12103 Member Posts: 4 New User
    @egydiocoelho It doesn't works. This is what I get after give permission to the page to get access to the camera and click Test my cam: 
    • NotReadableError: Could not start video source; Object
    Then when I click Test my cam again this is what I get:
    I don't have any program using my camera so I think its a driver problem


    I restarted the page and it seems that detects a device:
    • A web camera was detected. Press “Test my cam” to check the functionality and supported properties of your camera.
    The device that it detects is HD User Facing, I think that's the issue causing problems with the camera. But when I try to uninstall it in the device manager, then it installs again, due to WIndows using it like default camera driver (That's what I think)
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Luis12103,

    Check your settings
    If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don't have default access to the camera. To let your device access the camera, select Start , then select Settings > Privacy > Camera .

    https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5#:~:text=Check your settings,-Give your apps&text=If you recently updated Windows 10, you might need to,select Settings > Privacy > Camera .
  • Does the problem also occur when you use the windows CAMERA application? Have you tried updating the drivers through OPTIONAL UPDATES?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)