My Nitro 5 AN515-43 lost wifi capabilities including not detecting 2nd ssd (nvme) slot and gpu

blightkun
blightkun Member Posts: 5 New User
edited January 2022 in Nitro Gaming
Hello, i purchased this Acer Nitro 5 Laptop (AN515-43) 2 years ago and its working fine. few days ago, i shutdown my laptop after a gaming session, so i decided to change the thermal paste because its overheating. I leave the pink putty untouched. after changing it, i boot it up and after 1minute i got bsod, it didnt tell me what was the stop code so i thought its normal. then after it reboots, It saids about paging file size being too big and i know i reserved it on my 2nd ssd slot. the thing is, my laptop didnt detect my 2nd ssd anymore, now i tried on my brother's nitro 5 and it did detects it without any corrupt files. then there's my wifi adapter, its just gone including my gpu RX 560x. however my vega 8 ryzen 5 3550h is still working fine.

i reboot into safe mode and check device manager and it didnt detect either even showing hidden.

I did the normal procedure where i drain the power and battery for 1 minute and plug it back and charge it until full battery before booting it up. it didnt work.

i put the power plan to high performance and disable sleep and hibernation. no hope. 

i did reset the bios back to defaults. i installed the bios version was the latest one few months ago so i assume that wasnt the issue.

i was on windows 11 since it came out and i didnt update any windows updates recently so i tried to format it. didnt work either so i tried using windows 10, same results.

weird thing about it that sometimes when it boots to the acer logo after like 1 second it disappears and reboots normally but same issue not detecting 2nd ssd, gpu and wifi

what i also did was
run chkdsk,
dism
rollback drivers/reinstall
system restore point before trying to format
sfc scannow. 

please i checked all acer forums and other forums for days now and they just tell the things i already did. im slowly giving up on fixing it cant afford to recycle it. 

Thread was edited to add model name to the title


Answers

  • About the ssd, is it showing up in the bios information tab? About the gpu and wifi, are there any drivers with problems in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • blightkun
    blightkun Member Posts: 5 New User
    About the ssd, is it showing up in the bios information tab? About the gpu and wifi, are there any drivers with problems in the device manager?

    the ssd isnt showing it anymore as it was before in hdd0. now im at hdd1 using m.2 sata ssd.

    also about the gpu and wifi drivers. it didnt show up in the device manager
  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    This looks to me like you have a burned/broken PCIe controller, maybe you have shorten it while re-paste. If this is the case new MB is required.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • blightkun
    blightkun Member Posts: 5 New User
    batmalin said:
    This looks to me like you have a burned/broken PCIe controller, maybe you have shorten it while re-paste. If this is the case new MB is required.
    but even my gpu is not working, how is that even relate tho
  • blightkun
    blightkun Member Posts: 5 New User
    batmalin said:
    This looks to me like you have a burned/broken PCIe controller, maybe you have shorten it while re-paste. If this is the case new MB is required.
    and plus my gpu, wifi card and my 2nd ssd had some heat so i guess there must be something. i leave my laptop on for a bit. 
  • blightkun
    blightkun Member Posts: 5 New User
    Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    it didnt work tho, i think i should really clean the cpu and the gpu because i didnt fully clean he small bits or pins or whatever u called it and i only put small amount of thermal paste
  • Is the heatsink aligned correctly? Not touching any component on the motherboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)