Re: Self Maintainer Program

JOSAHelpdesk
JOSAHelpdesk Member Posts: 3 New User
in Chromebooks
Hello! I'm an IT tech for a school and we currently supply our students with ACER Chromebooks. We were hoping to get enrolled in the self maintainer program so that we could get some parts for some under-warranty Chromebook repairs. Where is the best place to get that process started?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    JOSAHelpdesk said:
    Hello! I'm an IT tech for a school and we currently supply our students with ACER Chromebooks. We were hoping to get enrolled in the self maintainer program so that we could get some parts for some under-warranty Chromebook repairs. Where is the best place to get that process started?
    Contact your local area Acer service outlet and inquire about it there. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @JOSAHelpdesk,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact​


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • JOSAHelpdesk
    JOSAHelpdesk Member Posts: 3 New User
    Hello, and thanks for the response!

    I was reaching out as suggested by the tech support team. We have about 100 Acer Chromebooks that have a defect and have caused breakage. Tech support agreed to repair under warranty, however that would require deprovisioning and individually packing and shipping each Chromebook which would be a challenge for our small team to accomplish, let alone the delay in getting the Chromebooks returned and back into service. I reached out asking if we could just make a parts list, as we are capable of making the repairs ourselves, and ask that the parts just be delivered and covered under warranty at which point I was instructed to reach out to get access to the Self-Maintainer program.
  • JOSAHelpdesk
    JOSAHelpdesk Member Posts: 3 New User
    There is already a bulk repair form in the system. #211202001a
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    In the past Acer have suggested getting in contact with the staff on the forum :) most of us are just normal peeps! They may be able to offer you a bit better advice around getting set up for self maintaince. I will ask them to drop you a message
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive
    Hello JOSAHelpdesk, 

    Thank you for you interest in the Acer Certified program, I sent a private message requesting some information to better assist you, please reply at your convenience. 

    Best Regards, 
    Acer-Ingrid 

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