Acer predator helios 300 internet problem

sziby
sziby Member Posts: 15 Troubleshooter
Hi ! I want to apologize in advance for not knowing this language very well

I bought an Acer Predator Helios 300 laptop 6 days ago. I installed all the drivers and put the latest bios on the machine. On the other hand, the Internet and games that require the Internet do not work.
So far I have used the google crhome app, you can search for this mot but it doesn't go to Facebook and Youtube, for example. Anything else can be downloaded and searched for.
Everything works with a different browser.
the League of Legends game starts as long as I select my character but as soon as the game should load it immediately throws out an internet problem. Unfortunately, it doesn't work with cable either.
All programs are the latest.

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    That sounds like something in chrome stopping you then , do you have any plugins , extensions, or AV installed? 

    And do you get any errors or messages when you goto the sites that dont work
  • sziby
    sziby Member Posts: 15 Troubleshooter
    I'm getting this error message "ERR_CONNECTION_RESET" .but with another browser, everything works. Except for this and the games
  • sziby
    sziby Member Posts: 15 Troubleshooter
    Windows is legal, win10 home
    This problem also occurs with Wi-Fi and cable.
    Now that I’ve seen this issue, I tried it on my phone and it worked that way.
    i still have a pc that works with this internet and does not produce these errors.
    What can I do in this case?
    You get the net from the Pc cable, everything works perfectly.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    edited January 2022
    Any amti virus, or browser extensions installed?

     It's something isntalled on the laptop doing it which is hooked into chrome.  Usually either AV, plugins or malware 

    This one is going to be pretty hard for anyone to troubleshoot online I feel as it will do some software doing it :( 
  • sziby
    sziby Member Posts: 15 Troubleshooter
    no antivirus or plugin, the system is clean