Network Error on Predator Helios 300 PH315-527E

NRG
NRG Member Posts: 7

Tinkerer

edited January 2022 in Predator Laptops
Hi,
I have a Predator Helios 300 PH315-527E , I'm having network errors, interrupted downloads on browsers only. Other form of downloading pushes through. I've already updated the ethernet and wireless drivers. Changed DNS and it still persists, I've tried downloading from steam, epic games, ubisoft even torrents and it works fine, my only concern is on browsers, Microsoft Edge and Google Chrome.

Thread was edited to add model name to the title


Answers

  • Is there any antivirus installed?
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                                                     egydiocoelho Trailblazer
     
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @NRG,

    Try to reset the browser. 
  • NRG
    NRG Member Posts: 7

    Tinkerer

    Is there any antivirus installed?
    I'm only using windows defender
  • NRG
    NRG Member Posts: 7

    Tinkerer

    Easwar said:
    Hi @NRG,

    Try to reset the browser. 
    I already did it prior to posting thinking it's because of the browser.
  • NRG
    NRG Member Posts: 7

    Tinkerer

    So I've tried downloading using my mobile phone hotspot and it seems fine, does not interrupt downloads and stuff. Is there a fix for this? I've no idea how to fix this if it involves routers, plus I can't really find answers from google.
  • Does the same problem occur when connecting the computer to another network?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NRG
    NRG Member Posts: 7

    Tinkerer

    Does the same problem occur when connecting the computer to another network?

    @e@egydiocoelho
    No, I went to three different household and connected to their internet and it worked fine. Plus now I can't even access any Microsoft websites, it just shows ERR_timed_out
  • So the problem could be with your router. Have you tried resetting the router and modem?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NRG
    NRG Member Posts: 7

    Tinkerer

    @egydiocoelho
    I did a reset of the router thru the panel, not on the router itself issue still persists. I've read on the forums that having killer drivers actually slow down connectivity? but I'll attempt to replace the router since it's almost 4 years old now. I'm at a loss to what's causing this. I have no issue with gaming online, it all boils down to streaming and downloading.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited February 2022
    Does this problem occur on both the 5ghz band and the 2.4ghz band?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NRG
    NRG Member Posts: 7

    Tinkerer

    Yes it does
  • Have you tried clearing your browsers cache and cookies?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DacianL
    DacianL Member Posts: 5 New User
    NRG said:
    Yes it does
    Have you fixed the problem? I have exactly the same problem as you. This drive me nuts.