Problems with product info in BIOS

Suicinivi
Suicinivi Member Posts: 11

Tinkerer

I noticed my laptop info (product name, serial number) in BIOS changed for some reason, now displaying only 4s and 3s. How can I fix it?

 

Best Answer

  • Suicinivi
    Suicinivi Member Posts: 11

    Tinkerer

    Answer ✓
    I solved the problem by resetting the laptop battery.

    - In the back of the laptop there is a hole and a battery icon.
    - Put a paperclip or something in the role until you hear a click and hold it for 15 secs.
    - Turn the laptop and the problem will be fixed. 

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    @Suicinivi try to reset BIOS setting or update the BIOS. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Suicinivi
    Suicinivi Member Posts: 11

    Tinkerer

    AnhEZ28 said:
    @Suicinivi try to reset BIOS setting or update the BIOS. 
    How do I do that?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Suicinivi,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Suicinivi
    Suicinivi Member Posts: 11

    Tinkerer

    Easwar said:
    Hi @Suicinivi,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 

    I tried that but it didn't work.  :/
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Suicinivi,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Suicinivi
    Suicinivi Member Posts: 11

    Tinkerer

    Answer ✓
    I solved the problem by resetting the laptop battery.

    - In the back of the laptop there is a hole and a battery icon.
    - Put a paperclip or something in the role until you hear a click and hold it for 15 secs.
    - Turn the laptop and the problem will be fixed.