Aspire A317-52 LAPTOP monitor flicks and goes black when running multiple videos.

Skittles1
Skittles1 Member Posts: 2 New User
in Aspire Laptops
I have an Aspire A317-52 LAPTOP that the monitor flicks and goes black when running multiple videos. It also then freezes and requires a ctrl alt delete to start again. Any help on how to fix this issue is appreciated. Thanks.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Sounds like the CPU/GPU is overheating.

    (1) Have you monitored the CPU/GPU temps?
    (2) Have you disabled non- micro soft malware/virus scanners that can alo cause problems like this?
    (3) When is the last time you re-pasted the heatsink to the CPU/GPU?

    Jack E/NJ

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Skittles1

    Have you updated your Intel graphics divers?
  • Skittles1
    Skittles1 Member Posts: 2 New User
    No not yet, I just located a full page of updates from Acer so I guess they need to be processed first

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited January 2022
    Sounds like the CPU/GPU is overheating. Before running a bunch of updates---

    (1) Have you monitored the CPU/GPU temps?
    (2) Have you disabled non- micro soft malware/virus scanners that can alo cause problems like this?
    (3) When is the last time you re-pasted the heatsink to the CPU/GPU?

    Jack E/NJ

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Skittles1

    I mean you can download the Intel Driver Support and Assistant from the Intel site, so it will remind you and download/install the drivers for updates.

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