Problem with SSD - acer nitro 5 an515

IvezGod
IvezGod Member Posts: 2 New User
edited December 2021 in Nitro Gaming 
I installed an SSD Kingston A2000 1TB in my acer nitro 5 an515, every so often when I update the games either in the epic games store or steam, the ssd disconnects itself, to fix this situation I have to restart and enter the bios and then exit, and return to the sdd will appear.
Someone who knows a solution or cause of the error.
Thanks in advance

​//Edited the content to add model name.   ​

Best Answer

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    Answer ✓
    @IvezGod try to take that SSD out and put it in again. Check if the SSD if it has a thermal pad or not(Usually the thermal pad is on the bottom cover). NVMe is likely to overheat during large file writing without a thermal pad.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    @IvezGod can you tell the model number of the laptop and the picture of that SSD that you have installed? I suspect that the thermal pad was missing or not placed correctly and make the SSD overheats when the game is installing.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • IvezGod
    IvezGod Member Posts: 2 New User
    AnhEZ28 said:
    @IvezGod can you tell the model number of the laptop and the picture of that SSD that you have installed? I suspect that the thermal pad was missing or not placed correctly and make the SSD overheats when the game is installing.
    The model number is Acer Nitro 5 AN515-55
    i7 10750 rtx 3060
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    Answer ✓
    @IvezGod try to take that SSD out and put it in again. Check if the SSD if it has a thermal pad or not(Usually the thermal pad is on the bottom cover). NVMe is likely to overheat during large file writing without a thermal pad.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

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