Acer Spin 713 (2020) Coil Whine Noise is VERY Distracting - is it dangerous?

ahmedtkhan
ahmedtkhan Member Posts: 3 New User
I hear a low buzzing sound from the top left quadrants of the laptop (behind the ESC key). The sound mostly comes when I scroll up and down a screen or if I play a video. So it's basically happening as soon as the computer has to do additional processing. The noise can be very annoying when you are trying to work in peace and quiet. 

The reason I'm trying to find a solution quickly is that my product is still in warranty and I would want this "hardware" issue to be solved because it certainly sounds like a vibration over a long period of time will likely cause some damage or become louder - both unwanted scenarios. 

This is my first time purchasing an Acer device. I hope I made the right choice.

I also found an article on Reddit where many other users are facing the same problem with the same device. Here's the link: https://www.reddit.com/r/chromeos/comments/khnvaz/forget_fan_noise_acer_spin_713_has_enough_coil/

Any assistance from the Acer team would be highly useful!

My Model is CP71-2W-59SE
Manufacture Date: 20-08-2020
Purchase Date: 07-10-2021 (BestBuy.ca)

Best Answer

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    Its not dangerous nor does it lead to damage, but i 100% agree it can be super annoying on a work laptop :( , generally coil whine will effect all models in the line as its due to the capacitors in use from the production line im afraid (although it can be worse on some)

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    Its not dangerous nor does it lead to damage, but i 100% agree it can be super annoying on a work laptop :( , generally coil whine will effect all models in the line as its due to the capacitors in use from the production line im afraid (although it can be worse on some)
  • ahmedtkhan
    ahmedtkhan Member Posts: 3 New User
    Leostat said:
    Its not dangerous nor does it lead to damage, but i 100% agree it can be super annoying on a work laptop :( , generally coil whine will effect all models in the line as its due to the capacitors in use from the production line im afraid (although it can be worse on some)
    Thank you for helping answer my question. Do you think I should try to send the device to Acer to have it fixed/changed?
  • Easwar
    Easwar Member Posts: 6,727 Guru

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/CA/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/