acer an517-52 boot problems

Extreme666
Extreme666 Member Posts: 5

Tinkerer

edited December 2021 in Nitro Gaming
i have a nitro 5 with rtx 3060 and i7 10750h and im getting blue screens on start-up thought is was due to win11 so i reverted back to win10 still doing it any help?



​​​//Edited the content to hide serial number.

Answers

  • Extreme666
    Extreme666 Member Posts: 5

    Tinkerer

    all my drivers and updates are up to date
  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer
    all my drivers and updates are up to date

    What are the BSOD error code(s)? As you have to read those error codes to know where these BSOD's are coming from? Tell us more as it could be from numerous sources. 


  • Extreme666
    Extreme666 Member Posts: 5

    Tinkerer

    right now im getting unexpected store extension scanned my drives nothing came back
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Extreme666,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Extreme666
    Extreme666 Member Posts: 5

    Tinkerer

    i did that and still nothing still getting blue screens on startup :(
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Extreme666,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​