Randomly Crashing Apire 5 n20c4

Brian57
Brian57 Member Posts: 3 New User
edited December 2021 in Aspire Laptops
My laptop has randomly crashed since I bought it. There has never been a good time to get fixed, so ploughed on. It seems to be getting more regular and more random. I have updated graphics card drivers and reset the battery as per common problems. Screen often goes to black and restarts and sometimes seems to be in a constant loop of trying to restart needing a heavy off on the power button. Occasionally does crash with a windows error, but never quick enough to scan the QR code. Any similar problems and hopefully solutions before I stick back in the box and send for repair? 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Brian57,

    May I know the full model name of your unit.

  • Brian57
    Brian57 Member Posts: 3 New User
    Thanks Easwar - yes, of course, appreciate ay advice.  Apire 5 n20c4
  • George-Acer_Retired
    George-Acer_Retired Member Posts: 64 Devotee WiFi Icon
    Hi @Brian57,

    Plz don't run multiple programes at the same time. How much memory space left free in the HDD ?
  • Brian57
    Brian57 Member Posts: 3 New User
    844GB free. Its a computer under 6 months old. It crashes when idle, when in the middle of working, when nothing is really running, when I am working on word, on photoshop, on premier adobe...it is indiscriminate about when it shuts down. I can be just listening to music. In essence it just crashes. I have installed a heat monitor, run scans using the cmd, all comes up clear. If no-one has any specfic Acer Aspire answers will box up and send for repair. Was just trying to avoid it.
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Brian57

    Since it is a six months old computer, it must be still under warranty. Contact Acer for warranty repair quickly.