Aspire ES1 - 533 and my mom slammed it against an ac the screen itself it’s damaged

System
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This discussion was created from comments split from: Laptop is stuck at acer logo screen - swift 3.

Answers

  • Omarhewho4
    Omarhewho4 Member Posts: 1 New User
    Hi i have an acer laptop, Aspire  ES1 - 533 series and my mom she slammed it against an ac the screen itself it’s damaged but when connected to an HDMI and laptop it works but recently i completed reset it and now when i plug it up to HDMI i can’t see the display unless i close the laptop completely and when the screen does show it’s just the acer logo and a loading dock every now and then it’ll show loading but then it’s just repeats the process over and over again i’ve tried the alt+f10 but it’s like the entire thing becomes unresponsive once i open i also tried the little pin in the back i’m waiting now to see if that works but can anyone else give me some possible techniques that might work the pic above is an example of my loading screen
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Omarhewho4,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/