Nitro 5 AN515-52 Battery not charging beyond 31 percent

archz2
archz2 Member Posts: 32 Die Hard WiFi Icon
edited December 2021 in Nitro Gaming
I have Acer Nitro 5 AN515-52 laptop running 64 bit windows 10 version 21H1 (Build 19043.1320). Today I got its battery replaced. On the shop, the charging was running totally fine. I tested it for good 20 minutes. After 2 hours when I reached home and plugged in, the percentage is not increasing beyond 31 percent. It is also not showing the estimated time remaining to charge the battery fully.
Battery not charging beyond 31 percent-imagepng


However, if I unplug, it drops below 31. I reset the battery by pressing the reset button at the back with a pin and holding for 20 seconds, then rebooted.

I also uninstalled two battery drivers from the device manager, then rebooted but still facing the same issue.
Battery not charging beyond 31 percent-imagepng

What should I do to fix this issue? My windows is up to date. Now the battery dropped to 27 percent.

Thread was edited to add model name to the title


Answers

  • I suggest you disconnect and reconnect the battery again. Also check the bios version:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • archz2
    archz2 Member Posts: 32 Die Hard WiFi Icon
    The battery is not directly removable. One has to unscrew the entire chassis and unsnap it from the laptop body. It looks quite dangerous , fearing that I might damage something. There are people who've used Youtube videos to learn opening their acer nitro laptops successfully but I don't feel confident enough to remove battery myself.


     I checked my BIOS version using msinfo32 and it has been up to date already before this battery issue came.


    Battery not charging beyond 31 percent-imagepng
  • Can you check battery wear with hwinfo64 program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • archz2
    archz2 Member Posts: 32 Die Hard WiFi Icon
    Okay. I just checked. It says zero percent. 




  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @archz2,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​