It doesn't even charges even when it's plugged-in. predator helios 300

System
System Member Posts: 4,562 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: Acer predator Helios 300 motherboard replace.

Answers

  • Vadakkan
    Vadakkan Member Posts: 5

    Tinkerer

    edited November 2021
    Hi Everyone, 
    Can anyone suggest any remedy for my laptop charging issue.
    It doesn't even charges even when it's plugged-in.
    When plugged in, it's shows charging for a second and goes off. 
    Laptop : predator helios 300 


  • iRade
    iRade Member Posts: 1 New User
    Model: N17C3 Predator Helios 300
    PH317-52-719Q MFG
    Purchase price: € 1450, -
    Purchase date: 2018/06
    Date of death: 2020/04
    Fault: No switching on, no lamps, ... nothing more
    Acer Support (Austria): 4 x support ticket, 2 x phone (no chance to order a repair.) 0 help, 0 answers
    Offer in local workshops: € 1200 for a motherboard exchange
    Repair success through purchase of: HP OMEN 17-cb1913ng € 1500, -
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2021
    iRade as i have said many times in this community regarding getting donor mobos out of warranty they are too expensive no point in spending such money better get a new laptop instead for almost the same amount of money of a donor mobo costs and on top of that even more if youre not replacing it yourself acer will only fix laptops under warranty which its 1 year only  for any devices worldwide same as all other manufacturers but of course you can buy extended warranty up to 3/4 years before the 1 year expires which i would recommend to everyone to do so its well worth the money if youre concerned with having more warranty time i got 3 years extended on mine in 2018 which its the already 1 year included + 2 extra years never had a single issue neither under warranty neither now out :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Vadakkan,

    Did you try to charge it with different charger.