Swift 5 SF514-54T) USB-C port not working

MuratElmas
MuratElmas Member Posts: 3 New User
edited November 2021 in Swift and Spin Series
Hi Acer community, I own a Swift 5 (SF514-54T) and want to use the usb-c port but when i plug a brand new cable from apple (the one they give with airpods pro) it throws an error every 5-10 seconds saying that "Unknown USB device: hardware is not connected (code 45)"

Tried to uninstall the usb driver and let windows to re-install it automatically but no change. It throws the same error in every 5-10 seconds (sound + notification in windows) and it is so annoying.

No issue with normal usb ports by the way, only with usb-c. I also checked if any drivers are missing but both Acer Care Center and Windows Update say I am good to go.

Here is the detailed log.

Driver Name: usb.infClass Guid: {36fc9e60-c465-11cf-8056-444553540000}Driver Date: 06/21/2006Driver Version: 10.0.19041.488Driver Provider: MicrosoftDriver Section: BADDEVICE.Dev.NTDriver Rank: 0xFF0000Matching Device Id: USB\RESET_FAILUREOutranked Drivers: usb.inf:USB\RESET_FAILURE:00FF2000Device Updated: falseParent Device: USB\ROOT_HUB30\4&252a2ed9&2&0

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