Acer Nitro 5 AN515-42 and my mouse keeps connecting and disconnecting randomly

System
System Member Posts: 4,549 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: Aspire A315-41 USB ports keep disconnecting and reconnecting randomly.

Answers

  • SauravKhewal
    SauravKhewal Member Posts: 2 New User
    Jessence said:
    Hello, I am having an issue with my laptop. A few days ago the USB port on the left side started disconnecting my mouse and reconnecting it. I tried using a different mouse, and it is doing the same thing. 

    I saw a few suggestions after googling about this. I have checked for updates on both Windows and the all USB drivers in device manager. I have gone into device manager and uninstalled the USB Root Hubs and restarted to have Windows reinstall them, I have gone into power management and turned off "Allow the computer to turn off this device to save power", nothing has fixed the issue. 

    I am wondering if anyone else has had this issue and if so what the solution was, thanks!
    I have a similar issue. I have Acer Nitro 5 AN515-42 and my mouse keeps connecting and disconnecting randomly when I plug in the charger.
    the mouse works perfectly fine when the laptop is not plugged in the charger. Sometimes it works fine when the charger is plugged in for almost 1hour or so, but it starts connecting and disconnecting randomly after some time, and connects immediately when I remove the charger.

    I would also like to note that other usb devices such as pendrive work fine when the charger is connected and the mouse works perfectly fine with other laptops, so I don't think there is problem with the usb port or the mouse
  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    More likely you have  plugged the charger into a noisy AC mains circuit. Try another AC socket preferrably on another  circuit.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @SauravKhewal,

    Try to disable and re-enable the cursor through hotkeys. And check.