Bios update for A515-54 sring ID not updated

Just wanted to let someone know the 1.24 bios update for A515-54 series the sting ID was missed.  After install it identifies as 1.22 still.  How do I let someone know?

Best Answer

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓
    I'll escalate to the moderators who will escalate to Acer support.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓
    I'll escalate to the moderators who will escalate to Acer support.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jsmiddleton4
    jsmiddleton4 Member Posts: 4 New User
    Thanks.  The only way I could reach support since warranty expired was do the pay support option.  Was not going to pay to tell Acer about a small over sight. 
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    edited November 2021
    Thanks.  The only way I could reach support since warranty expired was do the pay support option.  Was not going to pay to tell Acer about a small over sight. 
    Hello @jsmiddleton4

    Thank you very much for bringing it to our attention, It will be escalate for further investigation. 

    Best Regards, 
    Acer-Ingrid 


  • I think this version is exclusive to models sold in china, which does not contain tpm function enabled in bios. As your model must already have tpm enabled in the bios, the program may block the bios update.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • jsmiddleton4
    jsmiddleton4 Member Posts: 4 New User
    Thanks but the update isn't blocked and if attempt to run 1.24 update again, says 1.24 already installed.
  • Can you upload a photo of the bios information tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jsmiddleton4
    jsmiddleton4 Member Posts: 4 New User
    I'm not uploading a screen capture.  Acer took it up the food chain, will investigate.  If it needs to be addressed, they'll do so.  This is really a very minor issue.  I've moved on and will wait to see what Acer finds.  My suggestion to you is you do the same.
  • I understand. However, it would be nice if you send a screenshot of this tab as well:

    Maybe the battery reset can reset the bios to version 1.24?https://www.youtube.com/watch?v=NfhgnxUJoZo&list=FLVBqwtBw09_Z9tXo1Injakw&index=15
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)