Screen went black with a whirring/ buzzing sound Aspire 515 -56 i5 8 gb

SJar
SJar Member Posts: 1 New User
edited September 2021 in Aspire Laptops
 I recently purchased Aspire 515 -56 i5 8 gb ram and iris xe graphics...during normal usage zoom+ ms office + edge, the screen suddenly went black with a long whirring sound and the keyboard lit up...no other key combination was working so I had to long press the power button and restart. This happened again after a few hours. Anyone knows the reason and how to solve this?

Thread was edited to add model name to the title


Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @SJar
    Try to check on the seating of the RAM and graphics
    Click on 'Yes' if the comment answers your question!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    SJar,

    Try to update the display driver.
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Slar

    If your laptop has an user accessible memory slot and a memory module is there, then I'll suggest reseating the memory module. If the original memory is soldered to the motherboard (not user accessible), then I'll suggest contact Acer for warranty. If the laptop is still within returnable period of the seller, I'll return it to the seller for a refund.

    Do not do something else that may void your warranty.
  • MarciG
    MarciG Member Posts: 32 Enthusiast WiFi Icon
    I had same situation for months (it happened once a week or once a two weeks) and decided to give it under warranty :)
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @MarciG,

    May I know the full model name of your unit.

  • MarciG
    MarciG Member Posts: 32 Enthusiast WiFi Icon
    Doesn't mattery anymore, after a month of trying to repair it, they didn't repair it and offered return of money or other pc... :(

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