Screen shrink on my acer nitro 5 ANS 515-43 anyone knows the solution for this

Karthik07
Karthik07 Member Posts: 7

Tinkerer

thats the black line.

Answers

  • Jack22
    Jack22 ACE Posts: 4,169 Pathfinder
    @Karthik07
    Turn off the unit and disconnect the charger, than press and hold the power button for 30 seconds and check on it.
    If you still have the issue, try to change the resolution and check.
    Click on 'Yes' if the comment answers your question!
  • Karthik07
    Karthik07 Member Posts: 7

    Tinkerer

    Can you please explain it 
  • Karthik07

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Karthik07
    Karthik07 Member Posts: 7

    Tinkerer

    Okay thank youWilliam_mk2 said:
    Karthik07

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 



    Thank you
  • Karthik07

    You are welcome!..

    If you are facing the issue on the bios screen then it is a hardware issue..   If you are having a external monitor you can also connect it and check just to determine whether it is a display issue.. 

    If it is a hardware issue.. 

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 
         

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Karthik07


    We need to determine whether it is a hardware (display screen related issue ) or software issue. 


    I understand you are able to see the screen shrink on the corner of the screen.    Please connect the external monitor and check whether you are facing the same issue on the external monitor.   


    Try f2 while turning on the computer.  Go to bios screen and check whether you are facing the same issue on the bios setup screen.      

    Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Karthik07,

    Are you getting this line in BIOS page also.
  • Karthik07
    Karthik07 Member Posts: 7

    Tinkerer

    Easwar said:
    Hi @Karthik07,

    Are you getting this line in BIOS page also.
    Yes even on the bios